topic Can't access prime ncs via web interface in Wireless

Can't access prime ncs via web interface

isaac modikwe — Sun, 04 Jul 2021 06:36:47 GMT

I am have an issue where I cant access my Cisco Prime NCS 1.2 via web browser, I think the port is not open (80, 443).

Please note that this is the physical Server from Cisco not and installed version.

regards

Isaac Modikwe

Re: Can't access prime ncs via web interface

Scott Fella — Mon, 25 Feb 2013 12:45:23 GMT

On the console or if you can ssh, issue the following:

show application status NCS

The word NCS is case sensitive. Make sure everything is running and that you can pin the gateway. I'm assuming that you went through the initial startup wizard and configured all the settings?

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Can't access prime ncs via web interface

isaac modikwe — Mon, 25 Feb 2013 13:04:01 GMT

Thanks for the reply please see the below;

bafcivncs/Admin# ncs status

Health Monitor is running, with an error.

failed to start NCS on startup Health Monitor

Reporting Server is running

Ftp Server is running

Database server is running

Tftp Server is running

Matlab Server is running

NMS Server is stopped.

SAM Daemon is running ...

DA Daemon is running ...

Syslog Daemon is running ...

status

Can't access prime ncs via web interface

Toivo — Mon, 25 Feb 2013 15:26:57 GMT

It's not running right. Have you tried stopping and restarting it? ("ncs stop", then "ncs start") If that doesn't work and you have good backups, you can stop, reboot, and see if it comes back up. Otherwise, TAC call to do debugging as to why the NMS portion isn't starting. Also note that after rebooting the appliance, it can take a long time (15 minutes?) for all the services to properly start, so give it a while before poking at it.

Can't access prime ncs via web interface

Scott Fella — Mon, 25 Feb 2013 16:42:06 GMT

This is required to be running for the GUI

NMS Server is stopped.

Like tvol mentioned, try to stop and start NCS and then issue a show application status NCS. If its still stopped, power cycle the VM or the Appliance.

Thanks,

Scott

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Can't access prime ncs via web interface

maldehne — Tue, 26 Feb 2013 12:49:48 GMT

If the stop start didn't help

please make sure to backup logs and uploade them here.


ncs/admin# backup-logs mybackup repository myrepository

------------------------------------------------------------------------

Please Don't forget to rate correct answers

Re: Can't access prime ncs via web interface

Scott Fella — Tue, 26 Feb 2013 13:05:48 GMT

Haha... I should if done that myself. So I was doing a WCS to NCS 1.0 upgrade (due to the license), but was going to to to PI 1.3. I was able to export and import the data to NCS 1.1.1.24 (VM). Then I tried to upgrade to 1.2, so I patched it and did the upgrade... Well the GUI never came up, the NMM was always stopped. I tried this many time since I reverted to a good snapshot prior to the upgrade. Well after 4 times of it failing, I said, "screw it." I tried upgrading to PI 1.3 and after the upgrade, NMM also was stopped and I couldn't get that to start so I then reverted back to my NCS 1.1.1.24 snapshot. I installed the NCS 1.1.1.24 patch and went directly to PI 1.3. After the upgrade, everything can up fine. So what happened... Well I probably should of looked at the logs and saved them to my FTP repository, but I didn't.

So that's my late night story from yesterday:)

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Can't access prime ncs via web interface

Tan Do Nhat — Wed, 29 May 2013 05:17:08 GMT

Hi Scott,

I had the same problem too. But mine was when I tried to upgrade from 1.2 to 1.3

I patched the 1.2.1.12 update and then do the upgrade to 1.3. After that I couldn't connect to the GUI. "ncs status" outputs show no service running

So, anybody has a solution yet?

Re: Can't access prime ncs via web interface

Scott Fella — Wed, 29 May 2013 07:57:38 GMT

So I just ran into an issue on my home lab. I bumped up the ram to 16gb and also had to increase the virtual processor to 8. Then I did the following:

NCS stop
NCS cleanup
NCS start

If that doesn't work then try this

NCS stop
NCS DB reinitdb
NCS start

When you do a reinitdb, you will basically start from scratch except you will still have your license. So you will need to add the controller etc back.

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Can't access prime ncs via web interface

itnwteam — Mon, 15 Jul 2013 14:56:52 GMT

Thanks a lot, i have to do these steps:

NCS stop
NCS cleanup
NCS start

NCS stop
NCS DB reinitdb
NCS start

ncs password root password Private123

finally, Login as root works

Can't access prime ncs via web interface

Scott Fella — Mon, 15 Jul 2013 15:10:35 GMT

Glad you got it working:)

Thanks,

Scott

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Can't access prime ncs via web interface

brian.fitzpatrick — Tue, 13 Aug 2013 14:32:18 GMT

I am also having this issue.

The device is brand new.

I have rebooted,

I have carried out the following steps:

NCS stop
NCS cleanup
NCS start

NCS stop
NCS DB reinitdb
NCS start

each time with the same result:

sh application status NCS

Health Monitor is running, with an error.

failed to start NCS on startup Health Monitor

Reporting Server is running

Ftp Server is running

Database server is running

Tftp Server is running

Matlab Server is running

NMS Server is stopped.

SAM Daemon is running ...

DA Daemon is running ...

Syslog Daemon is running ...

status

I can ping the gateway and DNS/NTP servers.

What could be wrong with NCS? I have 2 x prime hardware devices, both are showing exactly the same symptoms.

Brian

Can't access prime ncs via web interface

grabonlee — Tue, 13 Aug 2013 16:01:00 GMT

There is an issue with some Prime appliances when delivered from factory. The problem is usually caused by the fact that the management IP address that you set has no effect because the GUI still sees the default IP address that was hard coded. If you are goo with Linux, go to the root shell of the NCS and renove the default IP. Otherwise open a TAC case to resolve the problem

Can't access prime ncs via web interface

Rob Johnson — Tue, 13 Aug 2013 22:19:19 GMT

If this is a new appliance and you have no data on it yet:::

Go to the link below to download the .iso file, burn it to a DL DVD using something like freeisoburner then reimage the appliance

http://software.cisco.com/download/release.html?mdfid=284652876&softwareid=284272932&release=1.3&relind=AVAILABLE&rellifecycle=&reltype=all

Re: Can't access prime ncs via web interface

rchester — Wed, 14 Aug 2013 13:28:35 GMT

There is a known bug and a workaround is to fix edit a file from root (root_enable)

update the file /opt/CSCOlumos/conf/messaging.properties with the correct ipaddress.

Or you can do what Rob said 🙂

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Can't access prime ncs via web interface

trong.cuong.k50.hut — Sun, 18 Aug 2013 03:25:34 GMT

Could you please explain more detail how to change the file with correct ip?

Thanks

Re: Can't access prime ncs via web interface

grabonlee — Sun, 18 Aug 2013 15:14:14 GMT

Please do the following:

1. Go to root shell by typing root and enter the password

2. Go to the home directory by typing /opt then hit enter

3. Enter cd CSCOlumos

4. Enter cd conf

5. enter ls to list the files

6. You will see messaging.properties. To view this file, enter cat messaging.properties

7. Check the IP address that shows to make it isn't different from the IP address that you had configured

8. If different, edit the file by typing vi messaging.properties and hit enter

9. press i to allow you to insert. Move the cursor to the line that you want to change and type in the correct IP address

10. Press ESC, the escape key to leave the VI editor.

11. Press the colon (:) key then type wq. That is ":wq". This will save the file and exit

12. type cat messaging.properties to view the file and verify the changes were effected.

If this solves your problem, mark question as answered so that others can learn.

Cheers

Can't access prime ncs via web interface

trong.cuong.k50.hut — Sun, 18 Aug 2013 16:03:50 GMT

Thank you so much.

My issue was solved by OS reinstallation.

Yesterday I visited this file but I don't know how to change it.

Re:Can't access prime ncs via web interface

grabonlee — Sun, 18 Aug 2013 17:20:06 GMT

No problem. At least your problem is solved

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Re:Can't access prime ncs via web interface

art-barrera — Mon, 19 Aug 2013 21:36:21 GMT

This process worked for me today. My appliance had a 10.1.1.118 ip address in that file which was not what I had configured during setup. Thanks! //art