topic Re: 9800 WLC Guest Portal using Aruba ClearPass in Wireless

9800 WLC Guest Portal using Aruba ClearPass

JG1808 — Tue, 15 Apr 2025 20:35:31 GMT

I've followed Cisco documentation, but client does not attempt to redirect to CWA on Clearpass. I can access the ClearPass portal manually. I have a case open with Aruba, but wanted to see if there's something I'm missing on the WLC9800 side.

Thanks in advance

Re: 9800 WLC Guest Portal using Aruba ClearPass

Saikat Nandy — Wed, 16 Apr 2025 00:35:57 GMT

Can you take an RA trace reproducing the issue and share.

Re: 9800 WLC Guest Portal using Aruba ClearPass

Mark Elsen — Wed, 16 Apr 2025 05:55:19 GMT

- Checkout : https://logadvisor.cisco.com/logadvisor/wireless/9800/9800CWA

Re: 9800 WLC Guest Portal using Aruba ClearPass

srimal99 — Wed, 16 Apr 2025 07:38:12 GMT

radioactive Trace guide as below :

https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/config-guide/b_wl_16_10_cg/conditional-debug-and-radioactive-tracing.html

Re: 9800 WLC Guest Portal using Aruba ClearPass

Rich R — Wed, 16 Apr 2025 12:43:04 GMT

Are you using a DNS resolved FQDN for the portal with a public certificate (trusted by devices) which exactly matches the FQDN?

Re: 9800 WLC Guest Portal using Aruba ClearPass

JG1808 — Wed, 16 Apr 2025 13:26:50 GMT

I will run an RA later today and upload

Re: 9800 WLC Guest Portal using Aruba ClearPass

JG1808 — Wed, 16 Apr 2025 13:27:51 GMT

We are using a wildcard certificate

Re: 9800 WLC Guest Portal using Aruba ClearPass

Rich R — Wed, 16 Apr 2025 13:46:48 GMT

As long as it's a trusted public certificate and matches the FQDN it should work.

Re: 9800 WLC Guest Portal using Aruba ClearPass

JG1808 — Thu, 17 Apr 2025 11:23:38 GMT

The issue was with the redirect ACL. Redirection is working now.