topic Re: AP error with operation status Down. in Wireless

AP error with operation status Down.

SAMM LEE — Thu, 01 Jun 2023 23:48:26 GMT

Hi All,

The question is the following: The AP joins correctly to the WLC 9800 with version 17.9.3 but when validating the radios are inOperation Status DOWN.

The model of the AP is CW9164I.

The policy and Tag are correctly configured as well as the country code and Ap join profile.

Attached AP. log´s...

Re: AP error with operation status Down.

Leo Laohoo — Thu, 01 Jun 2023 23:53:09 GMT

Go to the AP and enable the 2.4Ghz and 5.0Ghz radio individually.

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 00:00:17 GMT

Hi Leo, Is this done from the WLC? or from the AP.

What would the command be?

Re: AP error with operation status Down.

eglinsky2012 — Fri, 02 Jun 2023 00:02:59 GMT

If it still won’t work, make sure it is at least in a POE+ switch port or power injector. With regular PoE (15W only), it will only join and not turn on radios.

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 00:10:16 GMT

Hi eglinsky2012,

on the switch side it is delivering (30 W) on the port that the AP is connected.

Re: AP error with operation status Down.

Leo Laohoo — Fri, 02 Jun 2023 00:12:40 GMT

ap name <NAME> NO dot11 24ghz shutdown ap name <NAME> NO dot11 50ghz shutdown

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 01:06:23 GMT

Hi Leo,

the fault persists applying the commands.

Re: AP error with operation status Down.

Leo Laohoo — Fri, 02 Jun 2023 01:18:53 GMT

Is this affecting all APs or just one AP?

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 01:32:43 GMT

Hi Leo.

It is an initial testing ap

Re: AP error with operation status Down.

Leo Laohoo — Fri, 02 Jun 2023 01:47:51 GMT

@SAMM LEE wrote:

Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2933] DOT11_CFG[1]: Setting 1 radio down
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2938] DOT11_CFG[0]: Country domain mismatch detected Country:CO, Country domain:ROW Regulatory Class:A
Jun  1 20:29:01 kernel: [*06/01/2023 15:29:01.2939] DOT11_CFG[0]: Setting 0 radio down

Here is the answer.

The AP is ROW (Rest Of the World) Regulatory Domain which is not compatible with the WLC setting of "CO".

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 02:53:21 GMT

Hi Leo,

I had already reviewed this topic and according to the documentation the Country Code CO is compatible with -ROW. Could you confirm? Thanks.

https://www.cisco.com/c/en/us/support/wireless/catalyst-9164i-access-point/model.html#DataSheetsandProductInformation

Re: AP error with operation status Down.

Leo Laohoo — Fri, 02 Jun 2023 03:07:05 GMT

Raise a TAC Case. I think this is a bug.

Re: AP error with operation status Down.

Rich R — Fri, 02 Jun 2023 16:06:16 GMT

what does "show wireless country channels" show?

Have you checked your WLC config with https://cway.cisco.com/wireless-config-analyzer/ using the output of
"show tech wireless"?

Check https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/217734-connect-and-join-a-row-domain-access-po.html#toc-hId-175609071

Re: AP error with operation status Down.

SAMM LEE — Fri, 02 Jun 2023 16:17:35 GMT

Hi Rich,

I had already read the document in the link but the error still persists.

###################

show wireless country channels

Configured Country................ Multiple Countries : AR,CO,US
KEY: * = Channel is legal in this country and may be configured manually.
A = Channel is the Auto-RF default in this country.
. = Channel is not legal in this country.
C = Channel has been configured for use by Auto-RF.
x = Channel is available to be configured for use by Auto-RF.
(-,-) = (indoor, outdoor) regulatory domain allowed by this country.
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11bg :
Channels : 1 1 1 1 1
: 1 2 3 4 5 6 7 8 9 0 1 2 3 4
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -AR) : A * * * * A * * * * A . . .
CO ( -A, -AR) : A * * * * A * * * * A * * .
US ( -A, -AB) : A * * * * A * * * * A . . .
Auto-RF : C x x x x C x x x x C x x .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11a : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Channels : 3 3 3 4 4 4 4 4 5 5 6 6 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7
: 4 6 8 0 2 4 6 8 2 6 0 4 0 4 8 2 6 0 4 8 2 6 0 4 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
AR ( -A, -A) : . A . A . A . A A A A A A A A A A . . . A A A . A A A A * . .
CO ( -A, -A) : . A . A . A . A A A A A A A A A A * * * A A A * A A A A * . .
US ( -AB, -AB) : . A . A . A . A A A A A A A A A A A A A A A A A A A A A * . .
Auto-RF : . C . C . C . C C C C C C C C C C C C C C C C C C C C C x . .
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
802.11 6ghz : 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2
Channels : 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3 3 4 4 4 5 5 6 6 6 7 7 8 8 8 9 9 0 0 0 1 1 2 2 2 3
: 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3 7 1 5 9 3
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
US ( -B, ) : A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A A
Auto-RF : C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C C
------------------:+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-

######################

#### From AP

show cont dot11Radio 0

Radio Info Summary:
=======================
Radio: 2.4GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
1 2 3 4 5 6 7 8 9 10 11

show cont dot11Radio 1
Dot11Radio1 Link encap:Ethernet HWaddr 34:5D:A8:60:C7:20
BROADCAST MULTICAST MTU:1500 Metric:1
RX packets:0 errors:0 dropped:0 overruns:0 frame:0
TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:2699
RX bytes:0 (0.0 B) TX bytes:0 (0.0 B)

Radio Info Summary:
=======================
Radio: 5.0GHz
Carrier Set: (-A) Colombia ( CO)
Base radio MAC: 34:5D:A8:60:C7:20
Supported Channels:
36 40 44 48 52 56 60 64 100 104 108 112 116 132 136 140 149 153 157 161 165
Configured Frequency: (Slot 1) 5180MHz Channel:36 20MHz
Radio Mode: FlexConnect

Re: AP error with operation status Down.

aydinkocak — Wed, 22 Nov 2023 15:07:10 GMT

Hi SAMM LEE I have same issue ? Could you solve this issue ?

Thanks.

Re: AP error with operation status Down.

SAMM LEE — Wed, 22 Nov 2023 15:36:48 GMT

the country domain of the APs that were held were -A and these were not compatible in Country CO. The case was taken to the TAC and it was necessary to change all the APs to a Country domain -ROW.

Keep in mind that this was a new implementation. It never worked, they only turned on the radios when changing the APs.

Re: AP error with operation status Down.

Rich R — Thu, 23 Nov 2023 02:55:48 GMT

@aydinkocak use the Wireless LAN Compliance Lookup tool to find the correct regulatory domain for your country and make sure you have the correct AP model number matching that regulatory domain.

Re: AP error with operation status Down.

Ruelb2214 — Tue, 20 Feb 2024 02:02:36 GMT

Hi,

I'm facing the same issue, were you able to solve the issue?

Re: AP error with operation status Down.

Rich R — Wed, 21 Feb 2024 09:42:55 GMT

@Ruelb2214 If you have the same issue (you purchased APs with the wrong regulatory domain) then you need to replace the APs with the correct model number for your country regulatory domain. Check the Wireless LAN Compliance Lookup tool to identify the correct model for your country. It is illegal in most countries to use APs from the wrong regulatory domain.

Re: AP error with operation status Down.

terengg4nu — Thu, 04 Sep 2025 02:13:49 GMT

I got the solution..

Configuration >Tags & Profiles > AP Join

klik AP Join Profile Name > Name profile and Country Code ........ Can u set to contry.