topic Re: Technical Reference 9800 Best Practices Guide contains wrong pictu in Wireless

Technical Reference 9800 Best Practices Guide contains wrong pictures

Gehrig_W — Mon, 08 Sep 2025 12:28:32 GMT

Hello Cisco-WLAN-Experts,

while I was looking through the following document regarding trustpoint information

https://www.cisco.com/c/en/us/td/docs/wireless/controller/9800/technical-reference/c9800-best-practices.html

I found the following wrong pictures, which have nothing to do with trustpoint, but show confusing Mobility infos instead:

In this case I would better show picture from:

Configuration -> Security -> PKI MAnagement -> Trustpoint

In second case, I would better show following picture from

Adminstration -> Device -> Redundancy

Please check and correct this central Best-Practice-Guide for 9800-WLCs.

Thank You

Kind rregards

Wini

Re: Technical Reference 9800 Best Practices Guide contains wrong pictu

MHM Cisco World — Mon, 08 Sep 2025 10:27:44 GMT

Can you more elaborate

MHM

Re: Technical Reference 9800 Best Practices Guide contains wrong pictu

Gehrig_W — Mon, 08 Sep 2025 12:45:39 GMT

What shall I elaborate more ?

The pictures shown are in wrong context. They show mobility information instead of the information mentioned in the acompaning text. For example in case of second picture the wording mentions "keep-alive-retries" and "higher priority". But these values cannot be found in the shown picture. The information can be found in the path I added instead.

Greetings

Wini

P.S: Another wrong picture shown in Your Best Practice Guide for the 9800-WLC can be found here:

The text is talking about this screenshot instead, which You can finde under Policy Profile -> Mobility in the 9800-WLC.

The picture showing advaced EAP-values is simply wrong when speaking about Mobility.

Please improve.

Kind regards

Wini

Re: Technical Reference 9800 Best Practices Guide contains wrong pictu

Rich R — Mon, 08 Sep 2025 15:48:33 GMT

@Gehrig_W there's no point in telling us about this. Use the feedback button on that page to report issues with tech docs.

They do get read and forwarded to the document owners and you will usually get a confirmation email to say that. How quickly they get fixed depends on the document owners but as that one is updated regularly I expect they'll fix it fairly soon.

Be sure to be very specific about the problem so that it is clear to whoever gets it.

Re: Technical Reference 9800 Best Practices Guide contains wrong pictu

Gehrig_W — Tue, 09 Sep 2025 05:24:31 GMT

Hello Rich,

Thank You very much for pointing me to the feedback button.

I used the feedback button to point Your documentation team to this Thread for details to improve.

To be honest I have never noticed nor used it before.

Let's see how fast a cross-check and update will be published.

P.S.

I thought a cross-check in this forum would happen before and You would forward this afterwards Cisco-internally

to the correct team.

Greetings from Frankonia

Wini

Re: Technical Reference 9800 Best Practices Guide contains wrong pictu

Rich R — Tue, 09 Sep 2025 05:50:25 GMT

No problem Wini but remember I don't work for Cisco and neither do 99% of the people here so there is no "internal" option for us. There are some Cisco TAC people who follow this board and respond to some threads but still the quickest way to report a documentation problem is with feedback - I use it regularly.