topic Re: 3802i web console in Wireless

3802i web console

safiullahtariq1 — Wed, 03 Dec 2025 22:49:21 GMT

I have a controller Cisco Catalyst 9800-CL Wireless Controller 17.13.1.
I have AP 3802i and it is running capwap and it is connecting to the Controller successfully.
But the problem is that besides the SSID from the controller, there is always another SSID named as Cisco-HomeWiFi-XXXX

I have to disable it to login to the web console of the AP but when the AP is rebooted, it still comes back. I need this to be disabled permanently.

Re: 3802i web console

Kasun Bandara — Thu, 04 Dec 2025 04:22:28 GMT

@safiullahtariq1 hi, as per your explanation i assume your AP managed via controller. so this need to disable in the controller. because, controller based APs sync configurations form controller when it boots.

Re: 3802i web console

pieterh — Thu, 04 Dec 2025 16:59:47 GMT

I guess this AP is configured as an "office extend" accesspoint meant for teleworkers
like @Kasun Bandara sayd this AP is remotely managed, it has a SSID for office connection and an SSID for used in the home https://www.cisco.com/c/dam/en/us/td/docs/wireless/controller/9800/17-3/deployment-guide/remote-workforce-solution-wireless.pdf

page-56
Clearing Personal SSID
The admin can clear the personal SSID config on the Teleworker access point if required.
Step 1: Navigate to Configuration>Wireless>Access Points
Step 2: Click on the Access point on which admin wants to clear personal SSID the and Navigate to Advanced tab
Step 3: Select the Clear Personal SSID Config and press Clear Config button
This will clear the personal SSID config on the Teleworker access point

Re: 3802i web console

safiullahtariq1 — Thu, 26 Feb 2026 19:07:54 GMT

Sorry for the very late reply. However, office extend was not enabled. I had solved it but I dont know how. I will be pasting the solution here very soon.