https://community.cisco.com/t5/wireless/itopia-cloudapps-rdp-sessions/m-p/5471867#M292776 <P>In response to a case that had been risen with Meraki Support, I will be providing a place to look as this may be a bigger issue for some MR networks as more schools may transition into iTopia RDP VM sessions for high powered apps.</P><P>Overall, the problem was a black screen while RDP'd into the VM for an iTopia session. You are still able to operate some basic functions of the session, however the video encoder information shows blank.</P><P>The fix and reasoning behind this issue on only Meraki APs - <STRONG>Make sure you have L3 Roaming disabled</STRONG>.</P><P>As of now Meraki MR APs have a constant known issue with:</P><UL><LI>Sporadic packet loss &amp; instability on Layer 3 roaming &amp; Teleworker VPN SSID's (Wi-Fi 5 Wave 2 and Wi-Fi 6 APs)</LI></UL><P>This looks to be exponentially more apparent with STUN protocol data coming through the APs.</P><P>tags: itopia, black screen rdp, stun, l3 roaming</P> Wed, 21 Jun 2023 17:46:36 GMT Mark1337 2023-06-21T17:46:36Z https://community.cisco.com/t5/wireless/itopia-cloudapps-rdp-sessions/m-p/5471867#M292776 <P>In response to a case that had been risen with Meraki Support, I will be providing a place to look as this may be a bigger issue for some MR networks as more schools may transition into iTopia RDP VM sessions for high powered apps.</P><P>Overall, the problem was a black screen while RDP'd into the VM for an iTopia session. You are still able to operate some basic functions of the session, however the video encoder information shows blank.</P><P>The fix and reasoning behind this issue on only Meraki APs - <STRONG>Make sure you have L3 Roaming disabled</STRONG>.</P><P>As of now Meraki MR APs have a constant known issue with:</P><UL><LI>Sporadic packet loss &amp; instability on Layer 3 roaming &amp; Teleworker VPN SSID's (Wi-Fi 5 Wave 2 and Wi-Fi 6 APs)</LI></UL><P>This looks to be exponentially more apparent with STUN protocol data coming through the APs.</P><P>tags: itopia, black screen rdp, stun, l3 roaming</P> Wed, 21 Jun 2023 17:46:36 GMT https://community.cisco.com/t5/wireless/itopia-cloudapps-rdp-sessions/m-p/5471867#M292776 Mark1337 2023-06-21T17:46:36Z