topic SPLASH PAGE logs in Wireless

SPLASH PAGE logs

B_97 — Wed, 29 Jan 2025 08:28:42 GMT

Hi Meraki Community,

I have a question on the users splash page attempts logs.

I enabled the Meraki splash page on a SSID with Meraki Authentication.
Last evening, a user notified that he could not access to the Wifi SSID because of wrong user/password association.

Is it possible to see a log of this failed attempt from the Meraki Dashboard to troubleshoot better?

Thanks for all!

Re: SPLASH PAGE logs

mloraditch — Wed, 29 Jan 2025 15:25:42 GMT

The auth category on access points in event logs includes Splash authentication. That's where I would start. If you are authenticating against a radius or ldap server, there should be logs on that end as well that you may need to correlate.

Re: SPLASH PAGE logs

sinelnyyk1 — Thu, 06 Feb 2025 09:22:20 GMT

Hi @B_97,

I agree with @mloraditch here, Event Log will be helpful here. In addition to that, I would recommend reviewing the Wireless > Monitor > Health > Connection log page since it includes more detailed information about the failure and can provide you with the most likely root cause of the issue.

You can also use a new Assurance tab to view Client Impact in your wireless network to see if this is possibly more wide-spread issue.

Once you reviewed the Connection log and assurance tab, I would recommend to scope the issue and see if this is related to a specific client device/SSID/AP etc. Also see if you can reproduce it on-demand, or the issue is intermittent - this will be helpful information to understand the root cause.