topic Re: Global Meraki Cloud Auth Issues? in Wireless

Global Meraki Cloud Auth Issues?

SubOpt_Routing — Tue, 10 Aug 2021 14:40:47 GMT

Anyone else still experiencing issues with Meraki Cloud Authentication?

Yesterday afternoon we had started seeing multiple users failing authentication on different WAPs, SSIDs and networks. I can't find any public announcement from Meraki, but there's indication from Reddit that we're not the only ones.

https://old.reddit.com/r/meraki/comments/p19n5b/meraki_radius_eap_failure/

Meraki support states that they're still investigating my case.

Numerous authentication failures in the Access Point Connection Logs:

The EAP code seems to vary.

Client failed 802.1X authentication to the RADIUS server.

type='802.1X auth fail' num_eap='0' associated='false' radio='1' vap='3'

Numerous authentication failures in the Client History Logs, two primary types:

Failed connection to SSID NAME on WAP during authentication. Reason: reserved.

Failed connection SSID NAME on WAP during authentication because the server rejected the auth request.

Re: Global Meraki Cloud Auth Issues?

inderdeepsingh1 — Tue, 10 Aug 2021 15:55:09 GMT

@SubOpt_Routing : I would say please contact Meraki Support team.

Re: Global Meraki Cloud Auth Issues?

SubOpt_Routing — Tue, 10 Aug 2021 16:15:47 GMT

@inderdeepsingh1

I have. They stated that they are investigating.

My question is:

Has there been, or is there now, a widespread issue with cloud authentication? If so, when are we going to see an announcement from Meraki about what happened and why?

Re: Global Meraki Cloud Auth Issues?

inderdeepsingh1 — Tue, 10 Aug 2021 16:28:54 GMT

@SubOpt_Routing : It was there a week ago with multiple outage across the globe and later it is resolved. Follow this post to get to know

https://community.meraki.com/t5/Dashboard-Administration/Hosted-Services-Issues/m-p/125510

But now this is something specific to your environment so suggested you to open a support ticket.

Re: Global Meraki Cloud Auth Issues?

SubOpt_Routing — Tue, 10 Aug 2021 18:06:55 GMT

Are you speaking formally on behalf of Meraki support when you state that the issue is specific to us?

Re: Global Meraki Cloud Auth Issues?

inderdeepsingh1 — Tue, 10 Aug 2021 18:32:42 GMT

@SubOpt_Routing : No, I am not speaking on behalf of Meraki, it just trigger last week and now the issue has been resolved by applying fix by Meraki (confirmed by them) in above URL which i was mentioned earlier. May be something triggered in your environment which cause that issue, so recommended to open a Meraki support call.

Not sure if anyone else face the similar issue now but not faced by me at this point of time !

Re: Global Meraki Cloud Auth Issues?

SubOpt_Routing — Tue, 10 Aug 2021 20:05:51 GMT

Thank you.

Re: Global Meraki Cloud Auth Issues?

AhmetArslan — Thu, 26 Sep 2024 14:36:02 GMT

We had the same problem with Meraki Enterprise Cloud Authentication today in all our global networks, in Europe, Asia and Africa. The issue was resolved after 6-7 hours, but Meraki Support could not find any problem on their side.

Client made an 802.1X authentication request to the RADIUS server, but it did not respond.auth_mode='wpa2-802.1x' radius_proto='ipv6' radius_ip='xxxxx' reason='radius_timeout' radio='1' vap='0' channel='108' rssi='65'