topic Re: auth server rejected the auth request problem in Wireless

auth server rejected the auth request problem

keithli — Sat, 06 Jan 2024 07:37:14 GMT

Dear All,

Would like to ask we encountered below issue, just wonder any configuration can be modify in meraki dashboard side rather than in radius side ? any help would be appreicated

Failed connection to SSID WiFi - internal on access point Office-5 during authentication because the auth server rejected the auth request.

CHANNEL

BAND

GHz

SNR

RADIUS SERVER

188.3.8.201

802.11 REASON (CODE 23)

802.1X RADIUS failed

Roamed from access point Office-7 then unexpectedly deauthenticated because the auth server rejected the auth request, but the client had a successful connection to SSID WiFI - internal for 4 minutes on access point Office-1.

CHANNEL

BAND

GHz

SNR

TIME TO CONNECT

470

RADIUS SERVER

188.3.8.201

802.11 REASON (CODE 23)

802.1X RADIUS failed

Disconnected from SSID HKWiFi - internal from access point Office-2.

CHANNEL

144

BAND

GHz

SNR

802.11 REASON (CODE 2)

Invalid authentication

Keith

Re: auth server rejected the auth request problem

aleabrahao — Sat, 06 Jan 2024 13:04:07 GMT

Check the Radius server logs and check if the secret is correct.

Re: auth server rejected the auth request problem

keithli — Sun, 07 Jan 2024 07:21:34 GMT

i checked in meraki radius authenticated test, its show all AP passed for authentication test, as our customer is using NPS, i think i need to check in NPS log

Re: auth server rejected the auth request problem

Philip D'Ath — Sun, 07 Jan 2024 19:12:34 GMT

Filter the security event log on the NPS server for events with the IDs 6272 and 6273. 6272=success, and 6273 =failure.

Look at what it says it denied access.

Re: auth server rejected the auth request problem

keithli — Mon, 08 Jan 2024 03:56:50 GMT

may i ask below is related with NPS server also ?

Re: auth server rejected the auth request problem

keithli — Mon, 08 Jan 2024 08:56:33 GMT

checked that the problem machine wireless lan is using 802.11ax, so the 802.11w should be supported on the machine, just wonder why i still receving the auth failure ?

Re: auth server rejected the auth request problem

Wendy25 — Wed, 15 Jan 2025 09:48:18 GMT

Getting the exact same issue in our environment on 5GHZ. It's intermittent and connectivity gets lost for about 10 seconds. Updated drivers on Dell laptop with no success. Using ISE for authentication and no clues spotted in the logs that help.