topic Wrong End User o MR Purchase in Wireless

Wrong End User o MR Purchase

Wrong_End_User — Wed, 08 May 2024 15:42:21 GMT

We put the wrong end user on the deal . Purchased the 3 MR36's and have had them beyond 30 days. We went to implement them and realized the error.

How do I re-associate these with the correct end user ?

Re: Wrong End User o MR Purchase

MerakiGnome — Wed, 08 May 2024 15:54:12 GMT

If you have the Cisco SO and can prove ownership then reach to both your Meraki AM and support

Re: Wrong End User o MR Purchase

Philip D'Ath — Wed, 08 May 2024 21:24:27 GMT

Just register them into whatever org you would like to use them in.

Re: Wrong End User o MR Purchase

MerakiGnome — Wed, 08 May 2024 22:13:26 GMT

True, but what about RMA support etc from Meraki if registered to the wrong end user?

Re: Wrong End User o MR Purchase

Philip D'Ath — Wed, 08 May 2024 22:28:01 GMT

I have dealt with a lot of "holding" companies, that own many other companies (especially multi-nationals). They purchase in the holding company, but the kit gets registered into different dashboards with different company names.

I've never had an RMA questioned. If I did, I'd just open another case.

It is in Meraki's policy - I've just never run into it being an issue.