topic Re: SSID Broadcast Tag Bug? in Wireless

SSID Broadcast Tag Bug?

Nolan H. — Mon, 28 Aug 2023 20:33:11 GMT

I'm using tags to control which AP broadcast's which SSID across all my sites and just noticed (also across all sites old/new/various firmware) that all my SSID's are showing the grayed out status (meaning not broadcasting due to missing tag), however they are still working. Seems cosmetic, so I opened a case with support.

Re: SSID Broadcast Tag Bug?

CMR — Mon, 28 Aug 2023 21:54:32 GMT

Same here, SSIDs greyed out despite tags being present, but clients still connected.

Re: SSID Broadcast Tag Bug?

anygaard — Tue, 29 Aug 2023 05:19:50 GMT

Same. Better be fixed by morning

Re: SSID Broadcast Tag Bug?

giacomos — Tue, 29 Aug 2023 09:57:30 GMT

Hey team,

Thank you for flagging this here as well. I can confirm, at this stage, that the operation of the tags remains correct, and it is just a cosmetic problem on how the tags look on Dashboard.

If you are seeing incorrect operations of the tags, please do raise a case with Support directly, as the issue may be different.

We are looking into it with our developers.

Many thanks!

Giac

Re: SSID Broadcast Tag Bug?

giacomos — Wed, 30 Aug 2023 06:10:09 GMT

Hey everyone,

If you are following this thread, I just wanted to let you know that this should now be resolved.

Should you still seeing misbehaviours here, please do follow up with/in a case to Support.

Thank you for your patience here folks!

Have a fantastic day!

Giac

Re: SSID Broadcast Tag Bug?

Erisan — Wed, 30 Aug 2023 11:22:19 GMT

Hi Everyone,

I have the same issue. In addition to tags, I also use an availability schedule and that also does not display on the UI. I can see clients can connect and the SSID does get withdrawn outside business hours as expected. I'll check with Meraki support in-case this is resolved for others.

Thanks

Erisan

Re: SSID Broadcast Tag Bug?

CMR — Wed, 30 Aug 2023 11:27:29 GMT

Not resolved on shard n184 either. @giacomos do you want us all to log tickets, or is perhaps the fix being rolled out across shards?

Re: SSID Broadcast Tag Bug?

giacomos — Wed, 30 Aug 2023 12:31:07 GMT

Hey folks,

Sorry to hear it's ongoing. Can I confirm that this is still exactly the same behaviour as yesterday? i.e. the tags are showing as not broadcasting although the SSIDs actually are?

@CMR I'm making some enquiries, bear with me!

Giac

Re: SSID Broadcast Tag Bug?

Erisan — Wed, 30 Aug 2023 13:09:13 GMT

Hi,

Yes it is still the same behavior as yesterday "Not broadcasting because of missing tag. To broadcast add: <tag_name>"

Thanks

Erisan

Re: SSID Broadcast Tag Bug?

CMR — Wed, 30 Aug 2023 13:48:33 GMT

I have the same as @Erisan, though the client list doesn't even build on many APs, the dashboard seems somewhat slow to update that sort of data right now.

Re: SSID Broadcast Tag Bug?

giacomos — Wed, 30 Aug 2023 14:16:29 GMT

Hey again everyone,

Apologies for going back on my words here, but I just found out that we are still working on a fix for this one, as the previous one did not work as intended.

Please bear with us as we continue to follow up internally here. At this stage it continues to be a cosmetic problem.

If you have an urgent need to check the status, you can use the API call:
/networks/{networkId}/devices

looking at the Broadcast flag being true or false depending on whether the SSID is broadcasting.

This can be paired with:

/organizations/{organizationId}/devices?productTypes[]=wireless

to retrieve all the access points.

Hope this helps for now, thank you for your continued patience!

Giac

Re: SSID Broadcast Tag Bug?

anygaard — Wed, 30 Aug 2023 14:17:25 GMT

I'm still seeing the same behavior, tags set, dashboard shows it not broadcasting, but so far all functionality seems to still be working.

Re: SSID Broadcast Tag Bug?

pjc — Fri, 01 Sep 2023 11:10:59 GMT

Same issue here - My dashboard is reporting that the tags should all be in lowercase where all of my tags are a combination of upper and lower case.

Re: SSID Broadcast Tag Bug?

Erisan — Tue, 05 Sep 2023 09:01:50 GMT

Hi Everyone,

I noticed yesterday that my SSID now correctly displays that it is broadcasting but whats missing is those small icons that displayed next to the SSID indicating that the SSID broadcasting is controlled by either a time schedule or a tag. Anyone else seeing the same?

Re: SSID Broadcast Tag Bug?

giacomos — Fri, 08 Sep 2023 15:35:27 GMT

Hey awesome people,

I can confirm that this should be resolved as of 2 days ago.

@Erisan , yes, I can also confirm we have received reports of the icons missing.

Could you raise a case with Support for tracking purposes? I think it is being investigated already, but it would be good to understand the impact.

Many thanks!

Giac

Re: SSID Broadcast Tag Bug?

DainBrammage — Fri, 08 Sep 2023 15:36:20 GMT

Nope. i saw this behavior last night no indication of tag SSID dissemination until tag is removed from AP

Re: SSID Broadcast Tag Bug?

giacomos — Fri, 08 Sep 2023 15:39:41 GMT

Hey @sd3 ,

Could you elaborate please? 😅

Is that "Nope, we are still seeing the original problem" or "Nope, we can't raise a case with Support"?

If it's the first, could you send me a direct message with a link to the Dashboard please?

Many thanks!

Giac

Re: SSID Broadcast Tag Bug?

DainBrammage — Fri, 08 Sep 2023 15:50:10 GMT

Yes, When an SSID is being disseminated with a TAG there are two things should be present.

The SSID name in dark print and the tag icon. The tag icon is missing

Re: SSID Broadcast Tag Bug?

giacomos — Fri, 08 Sep 2023 15:58:50 GMT

Superstar, thank you @sd3 . Yeah that matches what we spotted yesterday, and we got this under review.

Will keep you posted!

Giac

Re: SSID Broadcast Tag Bug?

DainBrammage — Fri, 08 Sep 2023 16:00:46 GMT

PM sent if you need more let me know. This is affecting 10's upon 10s of thousands of APs