topic splash page error device in Wireless

splash page error device

athan1234 — Wed, 22 May 2024 11:22:09 GMT

I'm not sure what the issue is, but the splash page doesn't appear. Some devices connect initially, but they no longer have an internet connection. I would want to do a test. I have a technician in the area who can connect through a laptop for the first time and is able to connect with your mobile devicethe iPad is also not showing up. Although the portal doesn't come up maybe apple device .

It is strange maybe

Re: splash page error device

aleabrahao — Wed, 22 May 2024 11:43:11 GMT

For the portal to be displayed, two conditions are necessary: the device receives IP and the device can resolve names.

Have you already done this validation? It's easier to validate with a laptop.

Re: splash page error device

athan1234 — Wed, 22 May 2024 11:49:56 GMT

Hello, @alessandrodematos I'm not certain. I would like to remember The portal has received the IP address, but the Spain page is not displayed. I am unable to complete the DNS tester resolution.

It is peculiar because the issue is the same in every center—agggg—we have six centers with more diverse geographic setups and the same issue.

The DNS is automatic he is reciving DNS 10.128.128.128 i dont know why he is getting

this dns .

Re: splash page error device

aleabrahao — Wed, 22 May 2024 12:38:31 GMT

I saw some similar reports this morning, it would be a good idea to contact Meraki support as they seem to be experiencing some instability.

Re: splash page error device

athan1234 — Wed, 22 May 2024 12:44:53 GMT

One additional thing

The customer has two internet lines, WAN1 main with getting DNS company and the other line WAN 2 getting 8.8.8.8.

What would happen if I had to force to exit the wan2 the traffic? There will be a disconnect in the aps. The purpose is to test DNS to see if there are any problems.