topic PSK SSID behavior in Wireless

PSK SSID behavior

MartinBahov9952 — Mon, 05 Jul 2021 17:55:20 GMT

Hello Everyone,

We've setup a PSK (only) SSID, which is broadcasted by all APs on the 2504 wireless controller and they are all in local mode (in the default AP group). APs are salt and peppered on multiple floors in the same building and the issue is when the clients are moving from one floor to another, the devices have to re-enter the PSK. As far as I know, they should have the capabilities to remember the key and auto-reconnect on the network, but this is not happening. We suppose that the devices are leaving the wireless range during the movement from floor to floor as the stairs might not be covered.

Can someone tell me if this is a normal behavior or it might be configuration issue or software bug?

We are running 8.3.133.0 code and today we upgraded to 8.5.151.0

Thank you!

Kind regards,

Martin

Re: PSK SSID behavior

Rasika Nayanajith — Thu, 29 Aug 2019 19:07:09 GMT

Do you have multiple 2504 or single Unit ? This is not a normal behavior either case. I would check if WLCs are in mobility list/group if more than 1 WLC involve

Rasika

Re: PSK SSID behavior

MartinBahov9952 — Thu, 29 Aug 2019 19:10:03 GMT

Hi Rasika,

There is only 1 WLC in the network.

Martin

Re: PSK SSID behavior

Rasika Nayanajith — Thu, 29 Aug 2019 23:18:21 GMT

ok.

Do you experience this issue from all the devices or one device type ?. Normally client device should remember what configured on it.

Rasika

Re: PSK SSID behavior

patoberli — Fri, 30 Aug 2019 06:48:58 GMT

Sounds like a client wi-fi driver bug to me. Do you use some weird "location based wireless management" utility on those devices, or the normal Windows wireless function to connect?