topic Re: CW9162-MR Power Event randomly in Wireless

CW9162-MR Power Event randomly

ClementChalopin — Fri, 14 Jun 2024 13:11:27 GMT

Hello,

We recently wanted to upgrade our wifi network by removing Meraki MR32 and installing CW9162I-MR but we since had some trouble. We did resolve our cases and are close to have our WiFi network perfectly working but we still have a problem : Our CW9162I-MR randomly restart without knowing why. We first thought it was due PoE because some of our AP are powered by PoE but as you can see it even happen on AP that are by AC adapter powered.
This problem occur on EVERY CW9162 that we have. We want to understand why but the logs can't help. Sometime it reboot one time or twice a day, somtimes it will be 4 in a row...

We still have MR33 and MR42 in our infrastructure for the moment. Does it create any conflict that we need to know that can be related to having differents model in our meraki network ?

Thanks for your help !

Clément CHALOPIN

Re: CW9162-MR Power Event randomly

aleabrahao — Fri, 14 Jun 2024 15:35:16 GMT

No, they are interoperable with each other, so having other models is not the cause of the problem.

It would be good to open a support case for them to investigate.

Re: CW9162-MR Power Event randomly

CMR — Fri, 14 Jun 2024 17:42:54 GMT

@ClementChalopin please try firmware 30.7, it is already a stable release candidate and has a LOT of fixes. For reference I have run one network with 32,33,34,42,44,46E,52 and 9166 without any interoperability issues. Also what switches and PoE injectors are you using?

Re: CW9162-MR Power Event randomly

ClementChalopin — Mon, 17 Jun 2024 07:48:05 GMT

Hello, thanks for your answer ! The support recommended us to roll back to see if it change our problem but we choose to give a try to 30.7. I will come back here to make a feedback regarding our problem.

Re: CW9162-MR Power Event randomly

ClementChalopin — Mon, 17 Jun 2024 07:51:24 GMT

Thanks for the answer ! The support recommended us to rollback the firmware but we are trying to give a shot to the 30.7 firware. If it does nothing we will try to roll-back.

All our PoE are at least 30W if I remember well. And there is only a very few of our AP that are powered by PoE so I'm not too worried about PoE for now I think.

Re: CW9162-MR Power Event randomly

CMR — Wed, 19 Jun 2024 21:20:25 GMT

@ClementChalopin did 30.7 resolve the issue?

Re: CW9162-MR Power Event randomly

ClementChalopin — Thu, 20 Jun 2024 07:20:25 GMT

Hello,

Sadly, not really, we still have random reboot on our CW9162I

Re: CW9162-MR Power Event randomly

CMR — Thu, 20 Jun 2024 07:55:00 GMT

We have CW9166 and CW9163 and don't have the problem, maybe try the rollback suggested by support now as those reboots don't seem right.

Re: CW9162-MR Power Event randomly

ClementChalopin — Thu, 20 Jun 2024 08:30:56 GMT

Yes I think we will roll-back. Do you know if there is a way only one AP instead of the full network ?

Just another picture to show how random it is ahah

Re: CW9162-MR Power Event randomly

CMR — Thu, 20 Jun 2024 08:37:51 GMT

Yes, support can roll back one AP for testing.

Re: CW9162-MR Power Event randomly

CMR — Thu, 20 Jun 2024 08:38:25 GMT

Why are they showing a yellow status?

Re: CW9162-MR Power Event randomly

ClementChalopin — Thu, 20 Jun 2024 08:41:22 GMT

So i have to make a request to the support ? It's sad that I can't do it by myself 😞

Re: CW9162-MR Power Event randomly

ClementChalopin — Thu, 20 Jun 2024 08:42:45 GMT

Because we didn't activate the WPA3 on our SSIDs. It does not allow our new 9162 AP to run the 6GHz

Re: CW9162-MR Power Event randomly

CMR — Thu, 20 Jun 2024 09:01:05 GMT

Unfortunately yes, but create a case in the dashboard and then phone them up. It should be done in a few minutes 🙂

Re: CW9162-MR Power Event randomly

ClementChalopin — Fri, 28 Jun 2024 08:32:58 GMT

Hello,

I just want to make some feedback since the problem has been resolved! With the help of the Meraki support, we locked all our CW9162I-MR AP in the 29.4.1 version of the firmware and didn't get any problem ever since.

I don't know why this problem happen in the next firmware version but in case somebody is having the same problem and read this, ask for the 29.4.1 firmware on your CW9162I-MR AP.

Have a nice day !

Re: CW9162-MR Power Event randomly

ClementChalopin — Fri, 28 Jun 2024 08:33:33 GMT

Hello,

I don't know why this problem happen in the next firmware version but in case somebody is having the same problem and read this, ask for the 29.4.1 firmware on your CW9162I-MR AP.

Have a nice day !