topic Re: iPSK with a 8821 phone? in Wireless

iPSK with a 8821 phone?

Dustin Anderson — Mon, 05 Jul 2021 19:27:37 GMT

Hey all,

I am currently testing iPSK for devices and so far it has worked fine until I tried to do an 8821 Cisco wireless phone. This connects, ISE shows it allowed, and it reconnects over and over and over. 700 times and counting. I've tested with a laptop, and even a roomba with no issues.

This is what sticks out for me, but not sure if it's the actual issue.

radiusTransportThread: Aug 31 21:16:23.066: c4:44:a0:3f:f6:3c Dot1x Authentication Error:Lrad Mac Address Received for client: c4:44:a0:3f:f6:3c is Zero

I've attached a client debug, but not sure if anyone else has tried iPSK and if they have run into issues.

WLC: 5520 running 8.8.130

ISE 2.6 Patch 7.

I don't think it's a WLC/ISE issue as it works with other devices

Re: iPSK with a 8821 phone?

Rasika Nayanajith — Mon, 31 Aug 2020 23:38:33 GMT

Based on the output provided, I can see below error msg and then client go through the association process again and again. If there is an opportunity, I would test the same configs with 8.10.130.0 WLC code version and check you have the exact same issue.

Dot1x Authentication Error:Lrad Mac Address Received for client: c4:44:a0:3f:f6:3c is Zero

Did not find more specifics about the given error msg on Cisco.com

HTH

Rasik

Re: iPSK with a 8821 phone?

Dustin Anderson — Tue, 01 Sep 2020 13:11:01 GMT

I'll give it a shot since it's just on my test controller.

Re: iPSK with a 8821 phone?

Dustin Anderson — Tue, 01 Sep 2020 15:54:04 GMT

Well, looks like 8.10.130 worked, so the fun part is I now have to look at and test a software upgrade also. I did have to laugh that a roomba worked fine with iPSK, but not an actual Cisco phone.

Re: iPSK with a 8821 phone?

Rasika Nayanajith — Tue, 01 Sep 2020 22:18:42 GMT

Good to hear it works in 8.10.130.0. If you ever hit weird issues like this it is always good to test with another code as most probably issue could be a software defect.

HTH

Rasika