topic AP connection problem in Wireless

AP connection problem

PuyiZhang7814 — Tue, 07 Apr 2020 07:40:04 GMT

Why do I have so many errors about "Client entered wrong password."?

My computer was connected automatically and I made sure my password was correct.

Re: AP connection problem

MerakiGnome — Tue, 07 Apr 2020 07:42:27 GMT

Looks like the dashboard is reporting multiple clients failing to associate due to incorrect password!

Confirm the password is correct on the SSID or set a new password and try again. Maybe also “Forget” the SSID on the client and try re-associating

Re: AP connection problem

PuyiZhang7814 — Tue, 07 Apr 2020 07:56:44 GMT

Since the client entered the correct password and set it to automatically connect to the network, I don't think it was the password of the password that caused the problem.

Re: AP connection problem

MerakiGnome — Tue, 07 Apr 2020 08:08:42 GMT

Hi @PuyiZhang7814 @that’s not what’s being reported in the dashboard. I would never take what the end users saying as being correct until you can prove otherwise

Re: AP connection problem

anythinghosted — Tue, 07 Apr 2020 08:18:42 GMT

I have the same problem on my network (raised here).

A little frustrating, I've had to reset the network settings on my iPhone to fix it short term.

Which firmware are you on?

Re: AP connection problem

PuyiZhang7814 — Tue, 07 Apr 2020 08:37:57 GMT

😂😂

I also suspected at first that the user had entered the wrong password.But when I checked my backup device in the log, I made sure it wasn't a mistyped password

Re: AP connection problem

PuyiZhang7814 — Tue, 07 Apr 2020 08:39:28 GMT

AP：MR32,MR33
firmware：MR 25.11

Re: AP connection problem

anythinghosted — Tue, 07 Apr 2020 08:41:01 GMT

We are on 26.7, so it looks like an issue across multiple firmware versions.

Re: AP connection problem

BanAunLoh9479 — Tue, 07 Apr 2020 09:15:53 GMT

I think the best is to come out with a new SSID and set with a new password.

A lot of time is the autosave passwords that cause the problems. You will never know how many users are still using the old password.

Re: AP connection problem

wayne.ranchuk — Tue, 07 Apr 2020 11:33:56 GMT

I am having the same issue with users that have been connected for a long time then one day they need to delete the network and re enter the key. it happens on windows IOS and Android so i am assuming it is not the end device having the issue.

BTW this comment does not in any way solve the problem

Re: AP connection problem

Rasmus Hoffmann Birkelund — Tue, 07 Apr 2020 17:20:23 GMT

I am actually seeing the same. I've been wondering the same.

I know for a fact that those two devices are configured with correct PSK. They are both iPhones, enrolled in Systems Manager, with the SSID pushed to them as a Policy.

Re: AP connection problem

Pulkit Mittal — Wed, 08 Apr 2020 02:42:28 GMT

I have seen this happening recently about last week, and it is with the latest firmware version I believe.

Re: AP connection problem

Alexandre_JAFRI — Fri, 17 Apr 2020 09:56:14 GMT

I'm facing the same issue.

Macbook and PC get this "wrong password" log whereas they can usually be associated and authenticated. It seems to happen the most of the time when roaming.

AP : MR55

Version : MR 26.7

Re: AP connection problem

Nucor-Ken — Fri, 24 Apr 2020 20:35:20 GMT

If Meraki is listening,

I too have this same issue ["client entered wrong password"] when associating with either radio [2.4 & 5] and often failing multiple times. I had originally thought it was related to client roaming between weaker APs or stationary between two similarly transmit powered APs. HOWEVER, I have one of these clients sitting in my office under only one AP and the log still reports the same error from time to time and I'm not even using it! No power saving and no interference of any kind.

Any client settings to change or set would be helpful. Any AP settings to change or set would be helpful.

UPDATE: I turned off the 5 GHz radios on the involved APs. This fixed the problem: no more failed passwords or difficult associations.

Re: AP connection problem

DerGolo — Tue, 28 Apr 2020 22:55:10 GMT

Same issue with my access points also. iOS and MacOS affected. Running MR26.7.

Re: AP connection problem

Daniel Hoffman — Thu, 07 May 2020 14:35:56 GMT

I observe the same issue with iOS clients only. Have not seen it with the Mac devices. On the iOS devices I selected "Forget Network" and added the network again, entering THE CORRECT PASSWORD, and the devices joined the wireless network. Errors resumed within one hour.

Errors occur on only one SSID out of three and only on one of the APs where that SSID is enabled.

Re: AP connection problem

alican1 — Thu, 07 May 2020 17:25:57 GMT

I've been experiencing the same problem as well. I made 100% sure that the password is correct.

Wifi is incredibly unreliable due to this 😞

AP: MR33
Firmware: MR 26.7

Re: AP connection problem

PawelG — Thu, 07 May 2020 18:11:39 GMT

I think we have another thread about the same issue.

https://community.meraki.com/t5/Wireless-LAN/Lots-of-wireless-authentication-failures/m-p/79779#M12207

In my case those are not PSK but 802.1x Meraki Auth errors, but behavior is the same.

It seems that its connected with roaming between APs.

I've tried to open case about that but they wanted live packet captures, which was difficult as I can't say what are the exact conditions for it to happen.

But there is certainly an unresolved bug in several firmwares.

Br, Pawel.

Re: AP connection problem

ERAHRO — Fri, 08 May 2020 14:09:30 GMT

I have also "Client entered wrong password" in more than 30 networks we have. not only iOS but also android and Windows 10 computers also having the same issue. We know for sure that the password is 100% correct.

I opened a case with Meraki support and they asked me to capture a live packet via wireshark and sent it to Meraki support. Still waiting for the reply.

Re: AP connection problem

PawelG — Fri, 08 May 2020 14:44:28 GMT

As I wrote in the other thread about this problem - try disabling 802.11r. In my case it solved the problem completely . Of course it affects roaming performance - but in my case it's better as those auth errors caused delays in roaming.

Br, Pawel.