topic Re: Limited connection in Wireless

Limited connection

saleff — Mon, 27 Mar 2023 13:15:46 GMT

Wifi shows limited connection, but everything works fine. Why does it show limited?

Re: Limited connection

aleabrahao — Mon, 27 Mar 2023 13:19:07 GMT

What type of authentication are you using? Have you opened a support case?

Re: Limited connection

aleabrahao — Mon, 27 Mar 2023 13:24:09 GMT

By the way, do you have any firewall rules applied to this SSID?

Re: Limited connection

saleff — Mon, 27 Mar 2023 13:27:51 GMT

802.1X through Radius with NPS policy. No we have not opened a case yet.

Re: Limited connection

saleff — Mon, 27 Mar 2023 13:28:19 GMT

No rules applied.

Re: Limited connection

saleff — Mon, 27 Mar 2023 13:32:59 GMT

It does not show this on the computers. Only on Android phones.

Re: Limited connection

aleabrahao — Mon, 27 Mar 2023 13:35:48 GMT

Have you tried updating Android?

Re: Limited connection

ww^ — Mon, 27 Mar 2023 13:37:50 GMT

Someone fixed it before turning on 802.11w. Maybe worth trying: 802.11w - Enabled (allow unsupported clients)

https://community.meraki.com/t5/Wireless-LAN/Mobile-Phones-getting-limited-connectivity/m-p/169487#M22432

Re: Limited connection

saleff — Mon, 27 Mar 2023 13:46:47 GMT

The ones we are working with are up to date, but this is district-wide with hundreds of phones.

Re: Limited connection

aleabrahao — Mon, 27 Mar 2023 13:51:38 GMT

You can try enabling 802.11w as @jdb1 suggested, But in my opinion, It does not make sense. I've been working with Meraki wireless for a long, and I have never enabled 802.11w to solve this kind of issue.

Re: Limited connection

saleff — Mon, 27 Mar 2023 13:56:30 GMT

I did try that, but it didn't work. We think we are having a problem with the Androids not getting the Certificate. We need to do a little investigating. I will let you know what we discover. Thanks for the help you have provided to this point.

Re: Limited connection

Philip D'Ath — Mon, 27 Mar 2023 18:30:22 GMT

You'll need to research the process used by Android to detect if there is an Internet connection or not. Then test this process your self.

It could be something like an upstream content filtering policy, an IPS engine kicking in, slow DNS, almost anything.

Re: Limited connection

saleff — Mon, 27 Mar 2023 19:19:42 GMT

Already trying 802.11w. Didn't help. Thanks for the input.

Re: Limited connection

saleff — Mon, 27 Mar 2023 19:21:28 GMT

Interesting thought. We have Securly filtering and sometimes they can be a challenge. Thanks for the reply.

Re: Limited connection

saleff — Mon, 27 Mar 2023 19:52:50 GMT

Bypassed Securly and the problem went away. At least we know what is causing it. Thanks for your help.