topic Re: Computer Cannot Connect to Meraki RADIUS in Wireless

Computer Cannot Connect to Meraki RADIUS

LarsDueck95528 — Wed, 11 Oct 2023 19:03:59 GMT

Any ideas what's happening here?

We have a MacOS computer that refuses to connect to the RADIUS (email and PW credentials) via an AP (1 of 4). EAPoL timeout error.

aleabrahao — Wed, 11 Oct 2023 19:12:18 GMT

EAPoL timeout indicates an 802.1X issue. How is the SSID configuration? Are 802.11w and 802.11r enabled?

LarsDueck95528 — Wed, 11 Oct 2023 19:24:23 GMT

Those are both disabled on the SSID.

Philip D'Ath — Wed, 11 Oct 2023 19:58:49 GMT

Does the RADIUS server say it gave permission (sent an ACCESS_ACCEPT)? If it denied permission, why?

Does the Mac have the CA certificate loaded that was used to create the certificate that is being used by the RADIUS server?

LarsDueck95528 — Wed, 11 Oct 2023 20:03:54 GMT

This is what I see in the dashboard:

auth_mode='wpa2-802.1x' vlan_id='xx' radius_proto='ipv4' radius_ip='x.x.x.x' reason='eapol_timeout' radio='1' vap='2' channel='157' rssi='44'

No certificate. Connects with email and PW (WPA2).

aleabrahao — Wed, 11 Oct 2023 20:13:56 GMT

@Philip D'Ath I think the Meraki Radius is being used, correct @LarsDueck95528 ?

LarsDueck95528 — Wed, 11 Oct 2023 20:16:21 GMT

That is correct.

Rasmus Hoffmann Birkelund — Thu, 12 Oct 2023 06:40:52 GMT

So you have 1 MacOS, which cannot connect to a 802.1x SSID with EAP-PEAP using Local Authentication on 1 AP, but it works on the other 3?

And you have other MacOS pcs that do work on all four APs?

I'd try to look into the settings on the one MacOS pc, and perhaps factory reset that one AP; and see if that does the trick.

LarsDueck95528 — Thu, 12 Oct 2023 13:30:15 GMT

Does not work with any AP at the point after further testing. Other Macs/PC's can connect. Can't see what would be wrong with the Mac at this point.