topic Re: Guest WLAN Not Getting Internet in Wireless

Guest WLAN Not Getting Internet

John4858 — Tue, 07 May 2019 14:09:20 GMT

I have a separate VLAN for Guest WiFi Access with Splash Through Access, when getting authenticated and an IP Address I cannot connect to the internet. Anyone else every experience this issue, my Guest SSID is tagged with the correct VLAN.

Re: Guest WLAN Not Getting Internet

kYutobi — Tue, 07 May 2019 14:52:18 GMT

What happens when you try to go online? Any errors, does it even make it out, or did you test your VLAN to make sure it is properly configured?

Re: Guest WLAN Not Getting Internet

John4858 — Tue, 07 May 2019 14:54:59 GMT

Just get a no internet, my VLAN looks correct to me, I am using Native VLAN 1 which is Prod, on the Switch that the Access Point is connected too. Guest is Network VLAN 10 and its tagged appropriately on the SSID.

Re: Guest WLAN Not Getting Internet

kYutobi — Tue, 07 May 2019 14:57:53 GMT

Go to the Wireless - Wireless Health check the connections tab and see where it is failing. Let me know.

Re: Guest WLAN Not Getting Internet

David Babiano Rodriguez — Wed, 08 May 2019 15:07:10 GMT

Hi,

I have the same issue... In the morning, the clients are able to associate to the SSID and they get the splash screen for authentication. The clients can authenticate and can browse internet without any issue. If the clients disconnects their wifi connection and reconnect their devices to the same SSID, the network doesn't lease an IP address from the DHCP server. If I check the wireless health, I can see an error like this: "type='NO DHCP response' associated='false' radio='0' vap='2'".

Why are we getting this error if in the first connection the device can obtain an IP address without any problem???

Thanks in advance!!!

David.

Re: Guest WLAN Not Getting Internet

John4858 — Wed, 08 May 2019 15:11:19 GMT

I worked with Meraki Support for over an hour last night, could not figure it out. I ended up deleting my Subnet for Guest and creating a new one and now it seems to be working ok. I was getting that same error but I was unable to browse to the internet at all. If we Whitelisted the Device it would connect, the issue is nothing was blocking it in the first place. Seems like the newly created Subnet may have fixed my issue.

Re: Guest WLAN Not Getting Internet

joey.debra — Wed, 08 May 2019 18:48:38 GMT

Is your client showing up as authenticated int the guest logins section?

Re: Guest WLAN Not Getting Internet

John4858 — Wed, 08 May 2019 18:52:52 GMT

Yes, everything was showing as authenticated.

Re: Guest WLAN Not Getting Internet

vassallon — Wed, 08 May 2019 18:58:07 GMT

@John4858 Which model of APs and firmware are you using?

Re: Guest WLAN Not Getting Internet

John4858 — Wed, 08 May 2019 18:59:17 GMT

I am using MR33's with the most up to date Firmware: MR 25.13

Re: Guest WLAN Not Getting Internet

David Babiano Rodriguez — Thu, 09 May 2019 11:42:28 GMT

Hi,

we are using MR32 and MR42 access points with 25.13 firmware version in all of them.

David

Re: Guest WLAN Not Getting Internet

vassallon — Fri, 10 May 2019 15:07:34 GMT

@David Babiano Rodriguez and @John4858 I would definitely look into implementing the 26.2 release, while listed as a Beta, it has fixed quite a few of the strange connectivity issues we had been seeing.

Re: Guest WLAN Not Getting Internet

John4858 — Fri, 10 May 2019 15:08:42 GMT

@vassallon thank you! I have been debating doing the upgrade to see if it would address.

Re: Guest WLAN Not Getting Internet

vassallon — Fri, 10 May 2019 15:28:02 GMT

@John4858 In the two schools we have implemented the 26.2 release, we have seen our connectivity issues decrease significantly and performance is better than on the 25.13 release with MR34s.

We likely would have rolled all of our schools to the 26.2 release already but state testing has had to put those on hold until after it is completed.