topic Re: Captive Portal Not Displaying in Wireless

Captive Portal Not Displaying

Wandiga — Wed, 17 Jul 2024 07:53:15 GMT

Hi Everyone. I have been experiencing an issue where Meraki Clients' captive portal stopped displaying. I have tried setting a new SSID splash but still not working on that network. Anyone here who have experienced such an setback and successfully resolved it. Thank you.

Re: Captive Portal Not Displaying

Malwina1 — Wed, 17 Jul 2024 08:52:30 GMT

Hi! From the description it seems like the Splash page/Captive portal used to work but suddently stopped. Is this the correct understanding?
Are all clients affected by this?
What happens when you forget the SSID on an affected client and reattempt the connection?

You may find this document useful:
https://documentation.meraki.com/MR/MR_Splash_Page/Splash_Page_Traffic_Flow_and_Troubleshooting

Re: Captive Portal Not Displaying

Philip D'Ath — Wed, 17 Jul 2024 11:14:18 GMT

Let me guess, this only affects a single platform - Android or Apple?

Re: Captive Portal Not Displaying

aleabrahao — Wed, 17 Jul 2024 12:41:44 GMT

I suggest you open a support case.

Re: Captive Portal Not Displaying

sushjain — Thu, 18 Jul 2024 00:07:15 GMT

Few things that you can try:

1. Forget the SSID and then try again

2. Open browser and navigate to www.example.com or

http://escapessl.com and check if the page gets redirected to the splash page.

3. Check the Splash page frequency, reduce that to a shorter duration.