topic Re: RJ45 - Network slowless in Wireless

RJ45 - Network slowless

N-infoMeraki — Wed, 06 Mar 2024 09:25:24 GMT

Hi,

Some clients connecting via RJ45 experience noticeable slowness, especially when using a specific application. The overall network speed remains consistent for all clients in the company, and it functions correctly.

What steps should we take to investigate whether these slowdowns are originating from the network or are caused by the application?

Thank you."

Re: RJ45 - Network slowless

Mark Elsen — Wed, 06 Mar 2024 10:43:24 GMT

- What do you mean by : connecting via RJ45 ?

Re: RJ45 - Network slowless

N-infoMeraki — Wed, 06 Mar 2024 10:45:20 GMT

hi , i mean Wired connection

Re: RJ45 - Network slowless

Mark Elsen — Wed, 06 Mar 2024 11:13:33 GMT

- Are you talking about a wired connection from an AP ; if so then include the AP model (too) (?)

Re: RJ45 - Network slowless

N-infoMeraki — Wed, 06 Mar 2024 13:15:09 GMT

yes , the model is : MR36-HW

Re: RJ45 - Network slowless

CFStevens — Mon, 11 Mar 2024 18:16:31 GMT

Hi @N-infoMeraki,

I would advise giving the Meraki Support team a call so they can review your configurations and look for any potential issues on your Dashboard. After that, having someone onsite to recreate the issue will we review would be preferable. You can use tools such as iPerf to verify network throughput. If that checks out, recreating the issue while taking packet captures at either end of the connection will help us understand where the slow down is happening.