topic Re: iPhones dropping off Wi-Fi in Wireless

iPhones dropping off Wi-Fi

mcvosi — Thu, 22 Aug 2024 19:49:28 GMT

Phones have certificates and authenticate to Windows NAP servers, but randomly they drop off Wi-Fi. Devices are running iOS 17.6.1. MR version 30.7.

Re: iPhones dropping off Wi-Fi

BlakeRichardson — Thu, 22 Aug 2024 19:54:22 GMT

Do the devices have private MAC enabled? I suspect this is the issue.

Re: iPhones dropping off Wi-Fi

mcvosi — Thu, 22 Aug 2024 20:00:48 GMT

Just checked and yes, they do.

I will disable and see how it does.

Thx

Re: iPhones dropping off Wi-Fi

BlakeRichardson — Thu, 22 Aug 2024 22:05:06 GMT

This can also be disabled via an MDM if the phones are managed.

Re: iPhones dropping off Wi-Fi

mcvosi — Mon, 26 Aug 2024 14:57:19 GMT

Well, spoke too soon. It's still disconnecting. Anything else I can check?

Re: iPhones dropping off Wi-Fi

joey.debra — Mon, 26 Aug 2024 17:43:35 GMT

Start by checking the timeline in dashboard. If it says the client is leaving then it's definitely a client issue. If it is some weird error number then it could be a myriad of problems. Also check if the clients have good RSSI/SNR.

Re: iPhones dropping off Wi-Fi

mcvosi — Mon, 26 Aug 2024 18:38:06 GMT

I've power cycled the APs and they seem to be holding connections now.