topic Re: RMA request methods in Wireless

RMA request methods

xjiang — Mon, 02 May 2022 14:34:18 GMT

Hi~

I know if want to request RMA, you need to access meraki dashboard to open a case.

But except this, is there any other methods to request RMA?

If anyone can help me on this ,I will be appreciate.

https://documentation.meraki.com/General_Administration/Other_Topics/Returns_(RMAs)%2C_Warranties_and_End-of-Life_Information

Re: RMA request methods

Brash — Mon, 02 May 2022 15:30:27 GMT

Basically all RMA's need to be issued by support. If you can't open a case via the portal, you can call up Meraki support via phone.

In some exceptional circumstances, your Meraki rep may also be able to assist.

https://documentation.meraki.com/General_Administration/Support/Contacting_Support#Online

Is there a reason you can't open a case with Meraki support via the dashboard to request troubleshooting and an RMA?

Re: RMA request methods

Brandon Svec — Mon, 02 May 2022 16:27:35 GMT

You don't need an account to submit an RMA return request. In fact, I use incognito mode because if you are logged in, it sometimes causes issues by pre-filling unwanted data. Just go here in incognito/private mode in your browser: https://dashboard.meraki.com/rma

If you need a warranty replacement you will need to contact support though.

Re: RMA request methods

xjiang — Tue, 03 May 2022 00:33:15 GMT

Thanks!!!🙂