topic Re: Meraki MR20 Factory reset in Wireless

Meraki MR20 Factory reset

Conrad13 — Mon, 08 Sep 2025 08:26:27 GMT

Hi;

Can somebody help me.. My friend gave me a meraki Mr20 Accesss point..I can not reset it they forgot the

account. Can somebody teach me how to reset it.. I tried to add it on my meraki account it say the following claim are already in use.. Thank you in advance..

Re: Meraki MR20 Factory reset

RWelch-USA — Mon, 08 Sep 2025 08:35:56 GMT

In order to add a device to a dashboard account, it must not be associated with any other dashboard account. Meraki Support cannot remove this device. If a second-hand device is still associated to its original account, the previous owner will need to be contacted to remove it.

Re: Meraki MR20 Factory reset

Conrad13 — Mon, 08 Sep 2025 08:42:50 GMT

That's the problem it is already configure when the internet provider install it, I tried to call the prividers

technical support but they told me they do not know.

Re: Meraki MR20 Factory reset

RWelch-USA — Mon, 08 Sep 2025 08:47:25 GMT

Meraki Support cannot help in contacting previous device owners. It is the purchaser's responsibility to have the necessary contact information.

Re: Meraki MR20 Factory reset

aleabrahao — Mon, 08 Sep 2025 09:52:30 GMT

As mentioned by @RWelch2 Meraki Support cannot help in contacting previous device owners. It is the purchaser's responsibility to have the necessary contact information.

Re: Meraki MR20 Factory reset

Brash — Wed, 10 Sep 2025 03:00:10 GMT

Adding to what's been said above, while it's added to someone else's Meraki network, you cannot add it to your own.

Your options are:

- Have you friend recover their account and release the device

- Have the service provider release the device

Re: Meraki MR20 Factory reset

BlakeRichardson — Thu, 11 Sep 2025 01:05:52 GMT

@Conrad13 I thought it was worth mentioning that the reason you have to claim and unclaimed devices is to stop device theft. Now it won't stop someone physically taking the hardware but it at least stop them from using it.

If your friend can un-claim the device from their Org as has been mentioned then you should be able to claim it in your however you will need to purchase a license for the access point as all devices need to be licensed to work. Meraki isn't consumer grade hardware so requires a license