topic Re: Should I include this additional RMA contract in Wireless

Should I include this additional RMA contract

gabriellimacaitano — Wed, 01 Oct 2025 13:08:46 GMT

Hi everyone,

I’m reviewing a proposal for Meraki MR44 access points and I found something I’d like to clarify about support and licensing. The quote includes:

LIC-ENT-5YR – Meraki MR Enterprise License, 5 years

CON-ROB-MR44HWRL – RMA Upgrade 8x5xNBD Meraki MR44, 60 months

From my understanding, the Enterprise License already includes 24x7 TAC support, software updates, and advanced hardware replacement (RMA) for the duration of the license.

Do I really need to include this additional RMA contract (CON-ROB) in my purchase, or is it redundant since the Enterprise License already covers these services?

Thanks a lot for your help!

Re: Should I include this additional RMA contract

aleabrahao — Wed, 01 Oct 2025 13:19:57 GMT

This is an optional add-on service that provides:

Advanced hardware replacement
Guaranteed next-business-day (NBD) shipment
8x5 coverage (business hours, Monday–Friday)

This service is part of the Meraki Now program and is designed for customers who need faster turnaround times for hardware failures

Cisco Meraki RMA Only Service

Re: Should I include this additional RMA contract

gabriellimacaitano — Wed, 01 Oct 2025 13:35:17 GMT

Thanks a lot, that makes total sense now. Really appreciate your help as always, brother, you’re the man!

Re: Should I include this additional RMA contract

Philip D'Ath — Wed, 01 Oct 2025 18:52:04 GMT

I would not bother for an AP. It would be cheaper to buy an additional AP if you wanted a cold standby onsite.

Re: Should I include this additional RMA contract

DainBrammage — Thu, 02 Oct 2025 15:02:56 GMT

If you do go the Meraki NOW route, IMO it doesn't scale very well. There is no way to see any device's "NOW" status or entitlement in the Meraki dashboard.