topic Re: Access manager authentication issue in Wireless

Access manager authentication issue

Meraki_Traninig — Mon, 24 Nov 2025 15:21:00 GMT

Hello, I am trying to setup cert based authentication with the help of access manager however I am getting error, can't connect to this network.

When client is connecting to network, it is presenting username like - host/pki.upfieldbrands.com.

I tried to install access manager root CA manually and selected username while installing it.

Can anyone one pls guide how to rectify it ?

aleabrahao — Mon, 24 Nov 2025 15:28:00 GMT

Ensure the client certificate and intermediate CA are valid and not expired. Check that the SSID is configured for WPA2-Enterprise with EAP-TLS.

Check Meraki Event Logs under Dashboard → Wireless → Event Log and Look for EAP failure reason.

Philip D'Ath — Mon, 24 Nov 2025 19:16:22 GMT

Do you have a policy permitting the group of machines to have access?

chris.humphries — Mon, 24 Nov 2025 22:11:13 GMT

You will need to upload the Root Cert of your PKI to Access Manager so client device cert's are trusted.

The session logs in Access Manager should give failure reasons

Meraki_Traninig — Fri, 28 Nov 2025 11:56:55 GMT

It says below : -

Meraki_Traninig — Fri, 28 Nov 2025 11:58:10 GMT

Hi Philip

We are allowing everything at the moment, just for test.

Meraki_Traninig — Fri, 28 Nov 2025 11:59:59 GMT

Thanks Chris, We already uploaded complied cert of root and intermediate CA and uploaded to the access manager.

It is giving below error.

Meraki_Traninig — Fri, 28 Nov 2025 12:01:38 GMT

That all seems good.

We are getting below error.

aleabrahao — Fri, 28 Nov 2025 12:12:10 GMT

I suggest you open a support case.