topic Re: Users disconnect continuously in Wireless

Users disconnect continuously

UsmanAkram1525 — Mon, 05 Jul 2021 19:44:36 GMT

Hi, we are using a virtual Cisco wireless controller: software version, 8.3.141.0 with basic configuration. but our users facing the issue of disconnection and mostly are Apple Iphones

1. simple SSIDs with WPA2, AUTH PSK
2. All Access points configured on Flex-Connect mode
3. No VLAN and AP Model is: AIR-CAP1602I-A-K9

Please advise, Thanks!

Re: Users disconnect continuously

Sandeep Choudhary — Tue, 03 Nov 2020 11:56:20 GMT

First I would recommand to upgarde the software to stable version: https://software.cisco.com/download/home/284464214/type/280926587/release/8.3.150.0

8.0.140.0 version is alredy deferred from cisco.

Regards

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Re: Users disconnect continuously

UsmanAkram1525 — Tue, 03 Nov 2020 11:59:34 GMT

Thank you so much, Sandeep for your quick response!

please suggest any stable version so I can upgrade to the good one for solving this issue

Re: Users disconnect continuously

Sandeep Choudhary — Tue, 03 Nov 2020 14:43:46 GMT

first try with 8.3.150.0 version.

Re: Users disconnect continuously

UsmanAkram1525 — Thu, 12 Nov 2020 09:01:48 GMT

Hi Sandeep,

I have upgraded to 8.3.150.0 as you suggested and monitor some days but still the same issue, the user got disconnect many times.

and the configuration is the same for SSID as mentioned above.

Please advise.

Thanks!

Re: Users disconnect continuously

Sandeep Choudhary — Thu, 12 Nov 2020 14:17:00 GMT

paste the logs from wlc

also paste the output of the command from wlc: sh wlan <id>

Re: Users disconnect continuously

patoberli — Thu, 12 Nov 2020 15:47:36 GMT

If enabled, disable 802.11r (FT) for testing. Do you use Client Load-Balancing? That can also cause this.