topic Mobile phone not able to connect in Wireless

Mobile phone not able to connect

helpdeskstijn — Mon, 05 Jul 2021 07:02:37 GMT

We use 2504 WLC. Attached are the AIR-CAP-1602 Acces Points. We secured all our WLAN networks with WPA/WPA2 and PSK. We're able to connect to these WLAN's with a Nokia Lumia or Sony Xperia J/S. When we try to connect with a HUAWEI or Iphone5 the phone keeps "connecting" or "getting IP".

I tried following:

- change MTU,

- disable 5ghz,

- disable 2.6 ghz,

- Disabling security on the WLAN's

- DHCP proxy enabled

None of the above made any difference.

Anyone?

Mobile phone not able to connect

Sandeep Choudhary — Fri, 24 Jan 2014 13:38:45 GMT

HI Try to use only one type of authntication:

Either

WPA2/AES

WPA/TKIP

and then try again.

Regards

Dont forget to rate helpful posts

Mobile phone not able to connect

Rasika Nayanajith — Fri, 24 Jan 2014 18:36:22 GMT

Hi,

Post "show wlan " output to see the current settings of your WLAN.

Regards

Rasika

Re: Mobile phone not able to connect

Saravanan Lakshmanan — Sat, 25 Jan 2014 15:39:03 GMT

Wlc code?
Try Toggling dhcp required, fast ssid.

Get
Debug client mac-addr
Debug dhcp message enable

Sent from Cisco Technical Support iPhone App

Mobile phone not able to connect

Naveen Kumar — Thu, 30 Jan 2014 09:30:58 GMT

what WLC code you are using.? We recommand you to use 7.0 or higher.

Mobile phone not able to connect

helpdeskstijn — Thu, 30 Jan 2014 12:32:47 GMT

We'll try all the options, thanks!

Mobile phone not able to connect

helpdeskstijn — Fri, 07 Feb 2014 08:12:02 GMT

I've tried following:

- Toggle Fast Transition to enable

- Change security to WP2 AES (PSK)

These settings made it possible to connect with all iphones.

Thanks!

Mobile phone not able to connect

Sandeep Choudhary — Fri, 07 Feb 2014 08:38:38 GMT

Glad that our posts helped you.Thanks for rating.

Regards