topic Looks like the wrong AP's may in Wireless

Cannot get Mobility Express setup on 1832 AP

brettlarkins — Mon, 05 Jul 2021 12:45:01 GMT

Model is 1832I-B-K9

I cannot get the AP to boot up for Mobility Express. I have the AP installed on a completely isolated network so it is not getting any DHCP option 43, DNS resolution, or L2 broadcast response from a controller.

Switch has local DHCP server configured on it, and AP is getting an IP address. Watching the output from the CLI, I see the AP gets an IP, moves into Discovery state and stays there several minutes before rebooting and starting the whole process over again.

I also tried wiping the config holding the Mode button for 5 seconds, but still get the same results.

Here's some more info from a show version:

AP3820.5682.2F20 uptime is 0 days, 0 hours, 2 minutes
Last reload time   : Mon May 16 01:14:15 UTC 2016
Last reload reason : capwapd triggered reboot

cisco AIR-AP1832I-B-K9 ARMv7 Processor rev 0 (v7l) with 997136/784820K bytes of memory.
Processor board ID KWC193805BX
AP Running Image     : 8.2.100.0
Primary Boot Image   : 8.2.100.0
Backup Boot Image    : 0.0.0.0
2 Gigabit Ethernet interfaces
2 802.11 Radios
Radio FW version : 0a4f55efe8a32b394e3881a2a53a5db0
NSS FW version : NSS.AK.1.0.c4-00026-E_custC-1.24160.1.29595.1

Additionally, I have a 3802I-B-K9 that is behaving the same way... 😞

Any help or suggestions from the group are greatly appreciated...

Thanks!

Looks like the wrong AP's may

brettlarkins — Mon, 29 Aug 2016 23:34:52 GMT

Looks like the wrong AP's may have been ordered... I have 1832I-B-K9 models... it appears there are 2 different software versions to chose from if the AP's were the 1832I-B-K9C models.

Does anyone know if a regular -B-K9 model can get the Mobility Express software loaded on it?

Thanks

K9C is default mobility

mohanak — Tue, 30 Aug 2016 04:21:17 GMT

K9C is default mobility express, you need to manually install mobility express in 1832 in K9.

http://www.cisco.com/c/en/us/td/docs/wireless/controller/technotes/8-1/mobility_express/b_Mobility_Express_Deployment_guide/b_Mobility_Express_Deployment_guide_chapter_01100.html

Confirmed that 1832 can be

brettlarkins — Tue, 30 Aug 2016 19:38:49 GMT

Confirmed that 1832 can be converted... did it this morning with no issues.

However no luck with the 3802's so far... it downloads the software but I keep getting the error:

"image file size is smaller than image+key+signature"

and then it fails.