topic Mobile users not able to authenticate in Wireless https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589346#M36244 <P>HI Team ,</P><P>&nbsp;&nbsp;&nbsp; this is a peculiar issue started recently that few users were not able to get authenticated to wireless using there mobile , parameters checked</P><P>&nbsp;</P><UL><LI>DHCP scope is sufficient no issues found</LI><LI>user AD id's are added for authentication</LI></UL><P>please help me here it is happening only with few users</P> Mon, 05 Jul 2021 09:04:07 GMT me 143 2021-07-05T09:04:07Z Mobile users not able to authenticate https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589346#M36244 <P>HI Team ,</P><P>&nbsp;&nbsp;&nbsp; this is a peculiar issue started recently that few users were not able to get authenticated to wireless using there mobile , parameters checked</P><P>&nbsp;</P><UL><LI>DHCP scope is sufficient no issues found</LI><LI>user AD id's are added for authentication</LI></UL><P>please help me here it is happening only with few users</P> Mon, 05 Jul 2021 09:04:07 GMT https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589346#M36244 me 143 2021-07-05T09:04:07Z what does your AAA server say https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589347#M36245 <P>what does your AAA server say when it rejects them?</P><P>&nbsp;</P><P>--</P><P>Steve</P> Wed, 03 Dec 2014 18:21:23 GMT https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589347#M36245 Stephen Rodriguez 2014-12-03T18:21:23Z on AAA server i can see the https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589348#M36246 <P>on AAA server i can see the log</P><TABLE border="0" cellpadding="0" cellspacing="0" width="504"><COLGROUP><COL width="504" /></COLGROUP><TBODY><TR height="20"><TD height="20" style="height:15.0pt;width:378pt" width="504"><P>External DB account restriction</P><P>&nbsp;</P></TD></TR></TBODY></TABLE> Thu, 04 Dec 2014 00:32:09 GMT https://community.cisco.com/t5/wireless/mobile-users-not-able-to-authenticate/m-p/2589348#M36246 me 143 2014-12-04T00:32:09Z