topic its current. i modified on in Wireless

AP not joining WLC...

ljustl — Mon, 05 Jul 2021 14:20:48 GMT

Hello all,

Working on wireless, CAPWAP is initiated, however AP cannot be joined or discovered by WLC..

using 3700 AP and 2504 WLC

Show run and outputs are attached. (for core, access sw, WLC and AP)

CAPWAP State: Join

Finding DTLS connection to delete for AP (192:1xx:xxx:xx/xxxxx)

Disconnecting DTLS Capwap-Ctrl session 0x17aa3ba8 for AP (192:1xx:xxx:xx/xxxxx)

CAPWAP State: Dtls tear down acDtlsPlumbControlPlaneKeys: lrad:192.1xx.xxx.xx(xxxxx) mwar:192.1xx.xxx.x(xxxx)

DTLS keys for Control Plane deleted successfully for AP 192.xxx.xxx.xx

DTLS connection closed event receivedserver (192.xxx.xxx.x/xxxx) client (192.1xx.xxx.x/xxxxx)

Entry exists for AP (192.1xx.xxx.xx/xxxxx) apModel: AIR-AP3702I-UXK9 apType = 41 apModel: AIR-AP3702I-UXK9

I need help!!!! 😞

If the controller is a 3650

Leo Laohoo — Sat, 15 Jul 2017 03:46:36 GMT

*spamApTask4: Jul 08 12:16:29.596: apType = 41 apModel: AIR-AP3702I-UXK9

If the controller is a 3650/3850, post the complete output to the command "sh ntp a".

controller is 2504...

ljustl — Sat, 15 Jul 2017 04:16:16 GMT

all the times are set as current. that is from couple days back. i did set WLC current time on GUI.

controller = 2504

core = 3650

access = 3560

On the controller, post the

Leo Laohoo — Sat, 15 Jul 2017 04:17:01 GMT

On the controller, post the output to the command "sh time".

its current. i modified on

ljustl — Sat, 15 Jul 2017 04:20:01 GMT

its current. i modified on GUI. Do you still want to see it?

take a look at from_ap txt,

ljustl — Sat, 15 Jul 2017 04:22:27 GMT

take a look at from_ap txt, it's from today

AP_message is from July 8.

take a look at from_ap txt,

Leo Laohoo — Sat, 15 Jul 2017 04:25:12 GMT

take a look at from_ap txt, it's from today

AP_message is from July 8.

That's why I'm suspecting the time-and-date settings for the controller is off. Today's date is NOT 08 July. Today is 15 July 2017 (unless you're in a time warp).

right, but as i mentioned,

ljustl — Sat, 15 Jul 2017 05:07:00 GMT

right, but as i mentioned, that debug details are from july 8 and there were no changes made. I'm stuck since then.

Post the complete output to

Leo Laohoo — Sat, 15 Jul 2017 06:14:24 GMT

Post the complete output to the WLC command of "sh sysinfo".

i've attached the sh sysinfo

ljustl — Tue, 29 May 2018 18:32:12 GMT

i've attached the sh sysinfo

below are sh time

(Cisco Controller) >show tim

Time............................................. Sat Jul 15 09:07:58 2017

Timezone delta................................... 0:0
Timezone location................................ (GMT -5:00) Eastern Time (US and Canada)

NTP Servers
NTP Polling Interval......................... 86400

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ----------------------------------------------------------------------------------
1 0 128.xxx.xxx.xx AUTH DISABLED

Maximum number of APs

Leo Laohoo — Sat, 15 Jul 2017 23:35:13 GMT

Maximum number of APs supported.................. 5

How many APs have already joined the controller?

i have two connected, but not

ljustl — Sun, 16 Jul 2017 03:12:25 GMT

i have two connected, but not associated with the controller. 0 found.

Product Version..............

Leo Laohoo — Sun, 16 Jul 2017 06:39:56 GMT

Product Version.................................. 7.6.120.0

I must be getting old.

Ok, so the controller is running a very, very old 7.6.120.0

*spamApTask4: Jul 08 12:16:29.596: apType = 41 apModel: AIR-AP3702I-UXK9

And the AP is a 3702I ... but a -UX.

Now, -UX APs were first supported with 8.0 controller firmware.

So, upgrade the controller to 8.0.X and see if it improve things.

okay, i will try to upgrade

ljustl — Sun, 16 Jul 2017 17:24:20 GMT

okay, i will try to upgrade to 8.0.140.0 on controller and let you know.

Does it mean that -UX APs are not suppported on 7.6.120.0?

after upgrading to 8.0.140.0

ljustl — Tue, 29 May 2018 18:33:10 GMT

after upgrading to 8.0.140.0 AP joined WLC. So -UX APs are not compatible with 7.6.120 ios????

1 of AP is still blinking green and red. but i guess i can manage that.

I have another AP that is not joining WLC. i reset the AP and it's keep rebooting.... error message below..

So -UX APs are not compatible

Leo Laohoo — Sun, 16 Jul 2017 22:19:21 GMT

So -UX APs are not compatible with 7.6.120 ios????

2700/3700 -UX APs are supported from 8.0.X (and later).

1 of AP is still blinking green and red. but i guess i can manage that.

After the AP has joined the controller, the "-UX" domain needs to be provisioned and this can only be done using Android/Apple app.

Cisco Aironet Universal AP Priming and Cisco AirProvision User Guide

Universal AP Regulatory Domain Deployment Guide

what will be the problem of

ljustl — Mon, 17 Jul 2017 03:41:05 GMT

what will be the problem of AP keep rebooting?

what will be the problem of

Leo Laohoo — Mon, 17 Jul 2017 04:19:32 GMT

what will be the problem of AP keep rebooting?

Not sure until someone can console into the AP.

I tried factory reset,

ljustl — Mon, 17 Jul 2017 04:21:56 GMT

I tried factory reset, (pressing button while i'm connecting)

set the times correctly.. i don't know where else to start..

Can you console into the AP

Leo Laohoo — Mon, 17 Jul 2017 04:42:03 GMT

Can you console into the AP and leave the console session alone?

We want to see what triggers the AP to reload/reboot independently.