topic (Cisco Controller) >show in Wireless

Can't join "AIR-CAP3502I-E-K9" to WLC 5508

jack__sun — Mon, 05 Jul 2021 11:56:32 GMT

Dear my friends

According to my last project I would like to setup the wireless LAN in my office that it could be the most changeable project that I have ever had. There fore, I would be appreciated to answer my question in this interesting way. as far as, my devises that I used in this project were

1- WLC 5508

2-AIR-CAP3502I-E-K9

3-Switch WS-C3750X-24P

However, CAPWAP could not joined to WLC and it faced to this log "%CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP
. Renewing DHCP IP." in AP.

Additionally, the other obstacle is a error log that is on WLC in which " *fp_main_task: Apr 24 09:06:20.550: %CNFGR-3-INV_COMP_ID: cnfgr.c:2219 Invalid Component Id : Unrecognized (36) in cfgConfiguratorInit. ".

Lastly. I have attached my config .I look forward to hearing form you soon.

regards

--------------------------------------------------------------------------------------------------------------------

Cisco Switch 3750 configuration :

ip dhcp pool mypool1
network 192.168.5.0 255.255.255.0
domain-name lab.com
dns-server 192.168.10.4
default-router 192.168.5.1
option 43 hex f104.c0a8.0a02

interface GigabitEthernet1/0/1
description connected to WLC
switchport trunk encapsulation dot1q
switchport trunk native vlan 10
switchport trunk allowed vlan 5,10
switchport mode trunk
!
interface GigabitEthernet1/0/2
description connected to AP
switchport access vlan 5
switchport mode access
!
interface GigabitEthernet1/0/3
description connected to AP
switchport access vlan 5
switchport mode access

interface Vlan5
ip address 192.168.5.1 255.255.255.0
!
interface Vlan10
description managment Vlan
ip address 192.168.10.1 255.255.255.0

-----------------------------------------------------------------------------------------------------------------------

Post the complete output to

Leo Laohoo — Sun, 24 Apr 2016 08:42:30 GMT

Post the complete output to the following commands:

1. WLC: sh sysinfo;

2. WLC: sh time;

3. AP: sh ip interface brief;

4. AP: sh version; and

5. AP: sh inventory

(Cisco Controller) >show

jack__sun — Mon, 25 Apr 2016 09:08:05 GMT

(Cisco Controller) >show sysinfo
Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.0.116.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console
1.27
Build Type....................................... DATA + WPS

System Name...................................... Cisco_c9:15:e4
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
IP Address....................................... 192.168.10.2
Last Reset....................................... Power on reset
System Up Time................................... 0 days 0 hrs 6 mins 26 secs
System Timezone Location.........................
Current Boot License Level....................... base
Current Boot License Type........................ Permanent
Next Boot License Level.......................... base
Next Boot License Type........................... Permanent

Configured Country............................... US - United State
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +42 C
External Temperature............................. +31 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 0

Burned-in MAC Address............................ 70:CA:9B:C9:15:E0
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 25

-----------------------------------------------------------------------

(Cisco Controller) >show time

Time............................................. Sun Apr 24 13:30:05 2016

Timezone delta................................... 0:0
Timezone location................................

NTP Servers
NTP Polling Interval......................... 86400

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ---------------------------------------------------------------

Dear friend ,Thank you for your help.I did the first one and the next on my WLC and as you can see I represented the result .but I couldn't do line 3,4,5 because my AP is not standalone and I just can have the view access so that , no possibility to execute those commands .

Also I have compared the time and date of my switch (as DHCP) and WLC ,and they were the same as they should be .

what would be the next step ?

Best regards ,

HI,

Sandeep Choudhary — Mon, 25 Apr 2016 11:50:24 GMT

HI,

1. Can you put AP and WLC in same subnet and try to join it.

2. If still fails then please Paste the output of these

From AP: Sh version and also paste the paste the complete boot-up process from AP console.

Regards

Don't forget to rate helpful posts

but I couldn't do line 3,4,5

Leo Laohoo — Mon, 25 Apr 2016 18:36:10 GMT

but I couldn't do line 3,4,5 because my AP is not standalone and I just can have the view access so that , no possibility to execute those commands .

Ok, so the AP is connected to a Cisco switch. So what happens when you enter the command "sh cdp neighbor <PORT> detail"?

Another thing, I notice the WLC do NOT have an NTP settings. Make sure the time & date settings are accurate of the AP won't join. It is highly recommended to enable NTP settings.

Switch#show cdp

jack__sun — Sun, 01 May 2016 12:13:17 GMT

Switch#show cdp neighbors
Capability Codes: R - Router, T - Trans Bridge, B - Source Route Bridge
S - Switch, H - Host, I - IGMP, r - Repeater, P - Phone,
D - Remote, C - CVTA, M - Two-port Mac Relay

Device ID Local Intrfce Holdtme Capability Platform Port ID
Cisco_c9:15:e4 Gig 1/0/1 125 H AIR-CT550 Gig 0/0/1
AP2894.0f26.322c(ONE)
Gig 1/0/2 149 T AIR-CAP35 Gig 0
AP2894.0f58.d285(TWO)
Gig 1/0/3 175 T AIR-CAP35 Gig 0

------------------------------------------------------------------------------
Time in Switch : (as DHCP )
Switch#show clock
16:01:23.448 UTC Sun May 1 2016

Time in WLC:
(Cisco Controller) >show time

Time............................................. Sun May 1 16:03:09 2016

Timezone delta................................... 0:0
Timezone location................................

------------------------------------------------------------------------------

what would be the next step ?

Best regards ,

Log from AP:

jack__sun — Sun, 01 May 2016 12:13:55 GMT

Log from AP:

Running Normal Memtest...
Passed.
IOS Bootloader - Starting system.
FLASH CHIP: Numonyx P33
Checking for Over Erased blocks
................................................................................
................................................................................
................................................................................
......
Xmodem file system is available.

DDR values used from system serial eeprom.
WRDTR,CLKTR: 0x8a000800, 0x00000000
RQDC, RFDC : 0x80000034, 0x00000256

PCIE0: link is up.
PCIE0: VC0 is active
PCIE1: link is up.
PCIE1: VC0 is active
64bit PCIE devices
PCIEx: initialization done
flashfs[0]: 34 files, 8 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 31739904
flashfs[0]: Bytes used: 8218624
flashfs[0]: Bytes available: 23521280
flashfs[0]: flashfs fsck took 10 seconds.
Reading cookie from system serial eeprom...Done
Base Ethernet MAC address: 28:94:0f:58:d2:85
Ethernet speed is 1000 Mb - FULL duplex
Loading "flash:/ap3g1-k9w8-mx.124-23c.JA2/ap3g1-k9w8-mx.124-23c.JA2"...#########
################################################################################
################################################################################
################################################################################
#############################################################
File "flash:/ap3g1-k9w8-mx.124-23c.JA2/ap3g1-k9w8-mx.124-23c.JA2" uncompressed a
nd installed, entry point: 0x4000
executing...
enet halted

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 12.4(23c)JA2, RELEASE
SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 13-Apr-11 12:20 by prod_rel_team

Proceeding with system init

Proceeding to unmask interrupts
Initializing flashfs...
FLASH CHIP: Numonyx P33
Checking for Over Erased blocks
................................................................................
................................................................................
................................................................................
......
flashfs[1]: 34 files, 8 directories
flashfs[1]: 0 orphaned files, 0 orphaned di
flashfs[1]: Total bytes: 31481856
flashfs[1]: Bytes used: 8218624
flashfs[1]: Bytes available: 23263232
flashfs[1]: flashfs fsck took 7 seconds.
flashfs[1]: Initialization complete.
flashfs[2]: 0 files, 1 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 11999232
flashfs[2]: Bytes used: 1024
flashfs[2]: Bytes available: 11998208
flashfs[2]: flashfs fsck took 1 seconds.
flashfs[2]: Initialization complete....done Initializing flashfs.

Ethernet speed is 1000 Mb - FULL duplex

Radio0 present 8364B 8000 B8020000 0 B8030000 10
Radio1 present 8364B 8000 B0020000 0 B0030000 C
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3502I-E-K9 (PowerPC460exr) processor (revision A0) with 81910K/4
9152K bytes of memory.
Processor board ID FCZ1553W5NQ
PowerPC460exr CPU at 666Mhz, revision number 0x18A8
Last reset from power-on
LWAPP image version 7.0.116.0
1 Gigabit Ethernet interface
2 802.11 Radio(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 28:94:0F:58:D2:85
Part Number : 73-12175-05
PCA Assembly Number : 800-32268-05
PCA Revision Number : A0
PCB Serial Number : FOC15462DMF
Top Assembly Part Number : 800-32891-01
Top Assembly Serial Number : FCZ1553W5NQ
Top Revision Number : A0
Product/Model Number : AIR-CAP3502I-E-K9

% Hostname contains one or more illegal characters.
% Please define a domain-name first.

Press RETURN to get started!

*Mar 1 00:00:09.503: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self t
est passed
*Mar 1 00:00:09.512: *** CRASH_LOG = YES

*Mar 1 00:00:09.512: 64bit PCIE devicesSecurity Core found.
Base Ethernet MAC address: 28:94:0F:58:D2:85

*Mar 1 00:00:12.353: %LINK-3-UPDOWN: Interface GigabitEthernet0, changed state
to up
*Mar 1 00:00:13.152: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self
test passed on interface Dot11Radio 0
*Mar 1 00:00:13.378: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth
ernet0, changed state to up
*Mar 1 00:00:15.838: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self
test passed on interface Dot11Radio 1
*Mar 1 00:00:15.867: %LWAPP-3-CLIENTEVENTLOG: Read and initialized AP event log
(contains, 43 messages)

*Mar 1 00:00:15.882: status of voice_diag_test from WLC is false
*Mar 1 00:00:17.990: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3500 Software (AP3G1-K9W8-M), Version 12.4(23c)JA2, RELEASE
SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Wed 13-Apr-11 12:20 by prod_rel_team
*Mar 1 00:00:17.990: %SNMP-5-COLDSTART: SNMP agent on host AP2894.0f58.d285(TWO
) is undergoing a cold start
*Mar 1 00:13:45.040: %CAPWAP-5-CHANGED: CAPWAP changed state to DISCOVERY
*Mar 1 00:13:45.116: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to r
eset
*Mar 1 00:13:45.116: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to r
eset
*Mar 1 00:13:45.279: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:13:45.962: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEth
ernet0, changed state to up
*Mar 1 00:13:46.116: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
1, changed state
*Mar 1 00:13:46.116: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
0, changed state to down
*Mar 1 00:13:54.141: %DHCP-6-ADDRESS_ASSIGN: Interface GigabitEthernet0 assigne
d DHCP address 192.168.5.202, mask 255.255.255.0, hostname AP2894.0f58.d285(TWO)
*Mar 1 00:14:03.930: status of voice_diag_test from WLC is false
*Mar 1 00:14:03.993: Logging LWAPP message to 255.255.255.255.

*Mar 1 00:14:06.633: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power s
ource
*Mar 1 00:14:06.724: %LINK-3-UPDOWN: Interface Dot11Radio1, changed state to up

*Mar 1 00:14:06.818: %LINK-3-UPDOWN: Interface Dot11Radio0, changed state to up

*Mar 1 00:14:07.646: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
1, changed state to up
*Mar 1 00:14:07.646: %SYS-6-LOGGINGHOST_STARTSTOP: Logging to host 255.255.255.
255 started - CLI initiated
*Mar 1 00:14:07.737: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio
0, changed state to up
Translating "CISCO-CAPWAP-CONTROLLER.lab.com"...domain server (192.168.10.4)
*Mar 1 00:14:15.013: %CAPWAP-5-DHCP_OPTION_43: Controller address 192.168.10.2
obtained through DHCP
*Mar 1 00:15:14.017: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP
. Renewing DHCP IP.
Not in Bound state.
*Mar 1 00:15:29.519: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!
*Mar 1 00:15:39.520: %CAPWAP-3-ERRORLOG: Not sending discovery request AP does
not have an Ip !!

-------------------------------------------------------------------

what would be the next step ?

Best regards ,

Hi,

Sandeep Choudhary — Mon, 02 May 2016 06:34:03 GMT

Hi,

1. Your WLC is set to country code USA

2. And your AP has the regulatory domain(Europe):AIR-CAP3502I-E-K9

So either change the country (One of the Europe) or change the AP with correct domain(AIR-CAP3502I-A-K9)

Rergards

Don't forget to rate helpful posts

Post the complete output to

Leo Laohoo — Mon, 02 May 2016 07:11:37 GMT

I agree with Sandeep.

The reason why the AP won't join the controller is due to Regulatory Domain of the AP ("-E") is incompatible with the country code set on the controller ("US").

Dear friend,

jack__sun — Tue, 03 May 2016 11:20:04 GMT

Dear friend,

Thank you again for good ideas and solutions ,

I did what you said about changing the country code perfectly .

But I face to this error as follow :

"%CAPWAP-3-ERRORLOG: Invalid event 38 & state 2 combination"

And although my switch(DHCP) and WLC clock time are the same now ,but still the AP's clock doesn't work correctly .

Thank you for your patient and helps

Best regards ,

Dear friend,

jack__sun — Tue, 03 May 2016 11:21:14 GMT

Dear friend,

Thank you again for good ideas and solutions ,

I did what you said about changing the country code perfectly .

But I face to this error as follow :

"%CAPWAP-3-ERRORLOG: Invalid event 38 & state 2 combination"

And although my switch(DHCP) and WLC clock time are the same now ,but still the AP's clock doesn't work correctly .

Thank you for your patient and helps

Best regards ,

After the change of country

Leo Laohoo — Tue, 03 May 2016 13:04:10 GMT

After the change of country code, did you reboot the controller?

Try configuring an NTP server on the controller.

We have E country AP, but

TM13 — Fri, 03 Jun 2016 06:39:10 GMT

We have E country AP, but somehow it showing only CN country code, any idea abou it? and also our some of AP showing "Regulatory Domain" not support, some of them "Admin Status" disabled, all of them from N, E, A codes.

Could you please create a new

Sandeep Choudhary — Fri, 03 Jun 2016 06:47:29 GMT

Could you please create a new thread and paste the complete detail about issue.

Also paste the output of these commands:

sh version from AP

sh sysinfo from WLC

Regards

Dont forget to rate helpful posts