topic Hi Freerk, in Wireless

WLC Debug Analyzer

Shankar Ramanathan — Wed, 08 Mar 2023 16:26:43 GMT

https://cway.cisco.com/tools/WirelessDebugAnalyzer/

Wireless Debug Analyzer now supports Cat 9800 debugs (RA traces, always-on logs)

Wireless Debug Analyzer:

This tool parses debug log files for AireOS (WLC 5500/2500/8500/7500/WISM1-2/vWLC) and Cat9800 Wireless LAN Controllers. It makes it easier to troubleshoot issues with wireless client association, authentication, roaming, and connectivity issues.

This tool aims to provide logical analysis based on log sequence matching against existing issues. For AireOS the tool can also parse through output of "debug client <mac1> <mac2> ..." as well as some portions of "debug aaa/webauth/mdns". For Catalyst 9800 WLC, the tool can parse through always-on traces and radio-active trace logs generated from WLC.

Inputs Required:

AireOS: debug client <mac1> <mac2>..

Cat9800: Client RA traces/Always-on traces.

Note: Only wireless client logs are supported in the current edition. AP join log process is work in progress.

Mar 2023 Update:

What has changed?

C9800 Advanced Insights:

Graphical summarization of Client Onboarding time, Delete reasons, Client Roam statistics, and Success/Failure sessions per WLAN.

Client Session Insights: - Table View

Sequence Diagram of Transaction Per Session :

Please use this discussions thread for any queries on the Wireless Debug Analyzer

Good idea! Debug outputs can

Freerk Terpstra — Sun, 06 Mar 2016 12:31:18 GMT

Good idea! Debug outputs can be tough to go through especially if you don't do it that often. This tool deserves more attention within this community, maybe you can make this topic sticky?

I tried the tool but it hangs on "Uploading files to Cisco..." in FireFox, no issues within Internet Explorer 🙂

Hi Freerk,

Shankar Ramanathan — Sun, 06 Mar 2016 22:51:59 GMT

Hi Freerk,

Thanks for the feedback. I will explore possibilities of making thread sticky.

On Firefox, can you comment on which version you are using? I am using Firefox version 44.0.2 and does not cause any hangs.

For convenience, I am attaching a sample debug file to original thread so you can download and test.

Shankar.

Nice job Shankar ! I couldn't

George Stefanick — Mon, 07 Mar 2016 01:16:32 GMT

Nice job Shankar ! I couldn't endorse the original post so I did your response to Freerk.

Good tool to analyze debugs.

jagan.chowdam — Mon, 28 Mar 2016 16:10:45 GMT

Good tool to analyze debugs.

Very useful tool!

bsmagulov1 — Tue, 27 Sep 2016 11:05:06 GMT

Very useful tool!

Great tool!!! nice work, but

Jason_Burrell — Thu, 26 Jan 2017 17:19:15 GMT

Great tool!!! nice work, but it would be to have a export to .csv after translating the debug file.

Thanks for the Feedback Jason

acarola — Thu, 26 Jan 2017 17:53:37 GMT

Thanks for the Feedback Jason, we will add to list of improvements.

Hi Shankar.

Mats Nilson — Mon, 27 Feb 2017 11:53:54 GMT

Hi Shankar.

Excellent tool.

But It cannot parse the client debug output from Cisco Prime. Most customers find it easier to use Prime for generating a client debug file instead of using CLI and capuring the output into a file. I haven't been analyzing both output to understand the difference, but having Prime debugs as an option would be nice. The formatting by Prime is different, but maybe a checkbox for Cisco Prime format could make parsing easier?

I attach a client debug file from Cisco Prime for you to use.

Sincere Regards

/Mats

Re: WLC Debug Analyzer

lyle.cameron — Tue, 05 Dec 2017 21:20:20 GMT

Is the tool currently online and working? I have tried to upload a debug from a couple of different clients using 3 different browsers and all I get is "Failed to upload files to Cisco". No other messages or indications of a problem.

Re: WLC Debug Analyzer

Jed Mk — Fri, 22 Mar 2019 07:04:33 GMT

Hi,

is this tool currently working?
I can see only blank page on Firefox 65.02 or IE 11.195.17763.0.

BTW,
how to track/sniff client on WLC 3504, so can check problems with connection interruption, roaming etc.?

Thanks in advance.
Jed

Re: WLC Debug Analyzer

patoberli — Mon, 25 Mar 2019 11:25:46 GMT

Haven't tested the tool.

To troubleshoot roaming for a client, enter

debug client <mac-address>

To turn it off, enter

debug disable-all

This will show you all roaming actions, connection losses and so on.

Please note, I suggest you run either 8.5.140.0 or 8.8.111.0 on your WLC. Please open a new thread to troubleshoot the problem though.

Re: WLC Debug Analyzer

Jed Mk — Tue, 26 Mar 2019 11:46:48 GMT

Thanks a lot!

Re: WLC Debug Analyzer

plgonzalez — Tue, 02 Apr 2019 08:07:21 GMT

As of 4/1/2019 the Wireless Debug Analyzer does not seem to be working.

The following message appears. Is this tool currently being worked on? (Revised / upgraded)

This page isn’t working

If the problem continues, contact the site owner.

HTTP ERROR 401

Re: WLC Debug Analyzer

Ric Beeching — Tue, 02 Apr 2019 15:52:33 GMT

Yes it's been up and down for past 6 weeks or so, not sure what's going on =[

Re: WLC Debug Analyzer

EvgenyG — Mon, 15 Apr 2019 12:10:42 GMT

still down....

Re: WLC Debug Analyzer

jaa3rd — Mon, 15 Apr 2019 16:34:41 GMT

It's working fine for me - Firefox and WLC 8.5.135. Just stumbled on this today, and working great.

Re: WLC Debug Analyzer

EvgenyG — Mon, 22 Apr 2019 07:15:46 GMT

not working now again...

Re: WLC Debug Analyzer

edgar.bermejo@itesm.mx — Fri, 28 Apr 2023 21:38:41 GMT

Hi there! How can I access "Sequence Diagram of Transaction Per Session " I have tried differents browers but no avail. Thanks!

Re: WLC Debug Analyzer

absuizo14 — Tue, 20 Jun 2023 08:58:14 GMT

The Graphs are great and it shows the logs that caused the client to disconnect but if you try to search the errors and see what can solve it, you will not find the exact error and the solution. like these errors:

REMOTE_MOBILITY_DELETE, MN_IDLE_TIMEOUT, SAE_AUTH_IN_ASSOCIATED_STATE, KEY_XCHNG_TIMEOUT, DEAUTH_OR_DISASSOC_REQ, ROAM_ACROSS_POLICY_PROFILE_DENY, DOT11_INVALID_PMKID, SAE_AUTH_FAILURE, SAE_AUTH_IN_ASSOCIATED_STATE, MOBILITY_FAILURE, WLAN_CHANGE, GROUP_KEY_UPDATE_TIMEOUT, CONNECT_TIMEOUT, MOBILITY_CONNECT_TIMEOUT, INTER_WNCD_ROAM_SUCCESS

if this tool would provide a link to the errors it has detected or a single document containing all the possible errors then it would be such a help instead of looking for these errors one by one