topic cisco ap 3700 cannot join to wlc 5508 in Wireless

cisco ap 3700 cannot join to wlc 5508

moh_efrangi — Mon, 05 Jul 2021 11:26:04 GMT

Hello ;

i am facing a problem with cisco ap (C3700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JA3 ) cannot join to controller 5508 version (7.6.130.0) ,both controller and AP in different subnet so i use DHCP option 43 throw infoblox also i use opthion 60 and the dns and wrote the management IP of the WLC in the AP static but nothing appear ,

unfortunately i cannot log to the AP for couple of day .

any idea about this issue the below is the log of the AP and the

IOS Bootloader - Starting system.

flash is writable

Tide XL MB - 40MB of flash

Xmodem file system is available.

flashfs[0]: 14 files, 2 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 41158656

flashfs[0]: Bytes used: 6159872

flashfs[0]: Bytes available: 34998784

flashfs[0]: flashfs fsck took 10 seconds.

Base Ethernet MAC address: 04:62:73:39:f3:c8

Ethernet speed is 1000 Mb - FULL Duplex

Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx"...#########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000

executing...

Secondary Bootloader - Starting system.

Montserrat Board

40MB format

Tide XL MB - 40MB of flash

Xmodem file system is available.

flashfs[0]: 14 files, 2 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 41158656

flashfs[0]: Bytes used: 6159872

flashfs[0]: Bytes available: 34998784

flashfs[0]: flashfs fsck took 10 seconds.

flashfs[1]: 0 files, 1 directories

flashfs[1]: 0 orphaned files, 0 orphaned directories

flashfs[1]: Total bytes: 12257280

flashfs[1]: Bytes used: 1024

flashfs[1]: Bytes available: 12256256

flashfs[1]: flashfs fsck took 0 seconds.

Base Ethernet MAC address: 04:62:73:39:f3:c8

Boot CMD: 'boot flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx;flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx'

Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"...########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx" uncompressed and installed, entry point: 0x1003000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

Rights clause at FAR sec. 52.227-19 and subparagraph

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JA3, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 19-Feb-15 10:27 by prod_rel_team

Montserrat Board

40MB format

Tide XL MB - 40MB of flash

Initializing flashfs...

flashfs[2]: 14 files, 2 directories

flashfs[2]: 0 orphaned files, 0 orphaned directories

flashfs[2]: Total bytes: 40900608

flashfs[2]: Bytes used: 6159872

flashfs[2]: Bytes available: 34740736

flashfs[2]: flashfs fsck took 11 seconds.

flashfs[2]: Initialization complete.

flashfs[3]: 0 files, 1 directories

flashfs[3]: 0 orphaned files, 0 orphaned directories

flashfs[3]: Total bytes: 11999232

flashfs[3]: Bytes used: 1024

flashfs[3]: Bytes available: 11998208

flashfs[3]: flashfs fsck took 0 seconds.

flashfs[3]: Initialization complete....done Initializing flashfs.

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco AIR-CAP3702I-E-K9 (PowerPC) processor (revision A0) with 376810K/134656K bytes of memory.

Processor board ID FCW1934NRC7

PowerPC CPU at 800Mhz, revision number 0x2151

Last reset from power-on

LWAPP image version 8.0.115.0

1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address: 04:62:73:39:F3:C8

Part Number : 73-15243-01

PCA Assembly Number : 000-00000-00

PCA Revision Number :

PCB Serial Number : FOC19320N2F

Top Assembly Part Number : 068-100375-03

Top Assembly Serial Number : FCW1934NRC7

Top Revision Number : A0

Product/Model Number : AIR-CAP3702I-E-K9

% Please define a domain-name first.

ipv6 enable

% Invalid input detected at '^' marker.

ipv6 address autoconfig

% Invalid input detected at '^' marker.

ipv6 address dhcp

% Invalid input detected at '^' marker.

Press RETURN to get started!

*Mar 1 00:00:13.019: APAVC: Initial WLAN Buffers Given to System is 2500

*Mar 1 00:00:13.071: APAVC: WlanPAKs 42878 RadioPaks 42270

*Mar 1 00:00:13.075: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:15.067: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up

*Mar 1 00:00:15.207: %SYS-5-RESTART: System restarted --

Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.3(3)JA3, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Compiled Thu 19-Feb-15 10:27 by prod_rel_team

*Mar 1 00:00:15.251: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

lwapp_crypto_init: MIC Present and Parsed Successfully

*Mar 1 00:00:15.395: %SSH-5-ENABLED: SSH 2.0 has been enabled

*Mar 1 00:00:16.235: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up

*Mar 1 00:00:20.035: DPAA Initialization Complete

*Mar 1 00:00:20.035: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited

*Mar 1 00:00:21.035: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up

*Mar 1 00:00:23.035: %LINK-6-UPDOWN: Interface BVI1, changed state to down

*Mar 1 00:00:24.035: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to down

*Mar 1 00:00:27.239: %LINK-6-UPDOWN: Interface BVI1, changed state to up

*Mar 1 00:00:28.239: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up

*Mar 1 00:00:29.335: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

%Default route without gateway, if not a point-to-point interface, may impact performance

*Mar 1 00:00:34.071: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:38.691: %CDP_PD-4-POWER_OK: 15.4 W power - NEGOTIATED inline power source

%Error opening flash:/capwap-saved-config (No such file or directory)

Translating "CISCO-CAPWAP-CONTROLLER.x.x.x.x"...domain server ( x.x.x.x) [OK]

*Mar 1 00:01:38.691: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source

Not in Bound state.

*Mar 1 00:01:50.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:01:54.687: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:02:47.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:02:50.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:03:43.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:03:46.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:04:40.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:04:43.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:05:36.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:05:39.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:06:33.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:06:36.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:07:29.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:07:32.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:08:26.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:08:29.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:09:22.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:09:25.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:10:19.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:10:22.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:11:15.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:11:18.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:12:12.091: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:12:15.163: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x., hostname AP0462.7339.f3c8

Not in Bound state.

*Mar 1 00:13:08.591: %CAPWAP-3-DHCP_RENEW: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP.

*Mar 1 00:13:11.663: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address x.x.x.x, mask x.x.x.x, hostname AP0462.7339.f3c8

guys please it's urgent any help

thanks

Post the complete output to

Leo Laohoo — Sun, 27 Dec 2015 04:14:53 GMT

Post the complete output to the following commands:

1. WLC: sh sysinfo; and

2. WLC: sh time

show sysinfo

moh_efrangi — Sun, 27 Dec 2015 05:10:01 GMT

show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.6.130.0
Bootloader Version............................... 1.0.20
Field Recovery Image Version..................... 7.6.95.16
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
Build Type....................................... DATA + WPS

System Name...................................... x
System Location..................................
System Contact...................................
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... x.x.x.x
Last Reset....................................... Software reset
System Up Time................................... 0 days 8 hrs 8 mins 23 secs
System Timezone Location......................... (GMT +3:00) Baghdad
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... SA - Saudi Arabia
Operating Environment............................ Commercial (0 to 40 C)

Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +38 C
External Temperature............................. +20 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 2
Number of Active Clients......................... 0

Burned-in MAC Address............................ 80:E0:1D:C0:7A:A0
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500

show time :

Time............................................. Sun Dec 27 11:12:56 2015

Timezone delta................................... 0:0
Timezone location................................ (GMT +3:00) Baghdad

NTP Servers
NTP Polling Interval......................... 86400

Index NTP Key Index NTP Server NTP Msg Auth Status
------- ----------------------------------------------------------------------------------

The Regulatory Domain is

Leo Laohoo — Sun, 27 Dec 2015 05:36:57 GMT

The Regulatory Domain is correct, however, the NTP settings for the WLC is empty so I'm suspecting the time/date of the WLC is incorrect.

Kindly let the WLC get time sync with a valid timesource. Tackle that first and we'll solve one problem at a time.

both controller and AP in different subnet so i use DHCP option 43 throw infoblox also i use opthion 60 and the dns

So what happens if the AP is in the same subnet as the WLC?

impossible to make it in same

moh_efrangi — Sun, 27 Dec 2015 07:58:22 GMT

impossible to make it in same subnet because the wlc and ap in different location area

I think something is wrong

Philip D'Ath — Mon, 28 Dec 2015 07:42:45 GMT

I think something is wrong with the default gateway that the AP is getting.

%Default route without gateway, if not a point-to-point interface, may impact performance

hello ;

moh_efrangi — Thu, 31 Dec 2015 09:10:35 GMT

hello ;

guys i find the solution . just upgrade the WLC from version (7.6.130.0) to (8.0.12)

after that make a rest factory to AP .

all AP using DHCP option 43 and automatically join to the WLC

thanxs alot