2504 WLC and 3702e Access point not joining.

tom.mandich — Mon, 05 Jul 2021 07:47:32 GMT

Access Point is not joining WLC. New deployment.

This is console info from AP:

=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.05.07 15:20:48 =~=~=~=~=~=~=~=~=~=~=~=

Not in Bound state.
*Mar 1 00:02:50.863: %CAPWAP-3-DHCP_RENEW: Could not discover WLC using DHCP IP. Renewing DHCP IP.
*Mar 1 00:02:53.935: %CAPWAP-3-ERRORLOG: Invalid event 40 & state 2 combination.
*Mar 1 00:02:54.063: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 192.168.129.100, mask 255.255.255.0, hostname APd072.dce5.f444

*Mar 1 00:03:00.863: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 192.168.129.252
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Mar 1 00:03:20.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected.
*Mar 1 00:03:20.863: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:03:20.863: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Mar 1 00:03:20.863: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Mar 1 00:03:20.863: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 192.168.129.252

IOS Bootloader - Starting system.

flash is writable

Tide XL MB - 40MB of flash

Xmodem file system is available.

flashfs[0]: 12 files, 2 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 41158656

flashfs[0]: Bytes used: 7354880

flashfs[0]: Bytes available: 33803776

flashfs[0]: flashfs fsck took 10 seconds.

Base Ethernet MAC address: d0:72:dc:e5:f4:44

Ethernet speed is 1000 Mb - FULL Duplex

button is pressed, wait for button to be released...

button pressed for 19 seconds

process_config_recovery: set IP address and config to default 10.0.0.1

Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx"...##########################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-mx" uncompressed and installed, entry point: 0x2003000

executing...

Secondary Bootloader - Starting system.

Tide XL MB - 40MB of flash

Xmodem file system is available.

flashfs[0]: 12 files, 2 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 41158656

flashfs[0]: Bytes used: 7354880

flashfs[0]: Bytes available: 33803776

flashfs[0]: flashfs fsck took 10 seconds.

Base Ethernet MAC address: d0:72:dc:e5:f4:44

Boot CMD: 'boot flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx'

Loading "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx"...######################

File "flash:/ap3g2-rcvk9w8-mx/ap3g2-rcvk9w8-xx" uncompressed and installed, entry point: 0x1003000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.2(4)JB1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Sat 16-Nov-13 10:46 by prod_rel_team

Tide XL MB - 40MB of flash
Initializing flashfs...

flashfs[2]: 12 files, 2 directories
flashfs[2]: 0 orphaned files, 0 orphaned directories
flashfs[2]: Total bytes: 40900608
flashfs[2]: Bytes used: 7354880
flashfs[2]: Bytes available: 33545728
flashfs[2]: flashfs fsck took 10 seconds.
flashfs[2]: Initialization complete.
flashfs[3]: 0 files, 1 directories
flashfs[3]: 0 orphaned files, 0 orphaned directories
flashfs[3]: Total bytes: 11999232
flashfs[3]: Bytes used: 1024
flashfs[3]: Bytes available: 11998208
flashfs[3]: flashfs fsck took 1 seconds.
flashfs[3]: Initialization complete.
Copying radio files from flash: to ram:
%Error opening flash:/ap3g2-rcvk9w8-mx/E2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/B2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/V2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/X2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Y2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/R2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/Q2.bin (No such file or directory)
%Error opening flash:/ap3g2-rcvk9w8-mx/C2.bin (No such file or directory)
Uncompressing radio files...
File not found: flash:/ap3g2-rcvk9w8-mx/8004.img
File not found: flash:/ap3g2-rcvk9w8-mx/E5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/B5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/V5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/X5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Y5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/R5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/Q5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/C5.bin
File not found: flash:/ap3g2-rcvk9w8-mx/8006.img
...done Initializing flashfs.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
no ip http server
^
% Invalid input detected at '^' marker.

use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3702E-A-K9 (PowerPC) processor (revision A0) with 204790K/57344K bytes of memory.
Processor board ID FTX1815736K
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.6.1.118
1 Gigabit Ethernet interface

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: D0:72:DC:E5:F4:44
Part Number : 73-15397-01
PCA Assembly Number : 000-00000-00
PCA Revision Number :
PCB Serial Number : FOC180977J9
Top Assembly Part Number : 068-05055-01
Top Assembly Serial Number : FTX1815736K
Top Revision Number : A0
Product/Model Number : AIR-CAP3702E-A-K9
% Please define a domain-name first.

Press RETURN to get started!

APAVC: Initial WLAN Buffers Given to System is 2500
APAVC: WlanPAKs 18174 RadioPaks 17566
set_radio_pwr_mode: bad radio unit# 0
set_radio_pwr_mode: bad radio unit# 1

*Mar 1 00:00:13.683: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:15.755: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:16.119: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3700 Software (AP3G2-RCVK9W8-M), Version 15.2(4)JB1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Sat 16-Nov-13 10:46 by prod_rel_teamset_radio_pwr_mode: bad radio unit# 0
set_radio_pwr_mode: bad radio unit# 1

*Mar 1 00:00:16.231: %CDP_PD-4-POWER_OK: Full power - HIGH_POWER inline power source
*Mar 1 00:00:16.239: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:16.239: %CAPWAP-3-ERRORLOG: Failed to load configuration from flash. Resetting to default configlwapp_crypto_init: MIC Present and Parsed Successfully

*Mar 1 00:00:16.363: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Mar 1 00:00:17.203: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to upERROR: Failed to configure ethernet promiscuous mode. Interface Descriptor mismatch
*Mar 1 00:00:21.039: DPAA Initialization Complete
*Mar 1 00:00:21.039: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited
*Mar 1 00:00:22.039: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
no bridge-group 1 source-learning
^
% Invalid input detected at '^' marker.
%Default route without gateway, if not a point-to-point interface, may impact performance
*Mar 1 00:00:34.911: %LWAPP-3-CLIENTERRORLOG: Config load from flash failed. Initialising Cfg

*Mar 1 00:00:49.915: %DHCP-6-ADDRESS_ASSIGN: Interface BVI1 assigned DHCP address 192.168.129.100, mask 255.255.255.0, hostname APd072.dce5.f444

Translating "CISCO-CAPWAP-CONTROLLER.crownpartners.local"...domain server (192.168.123.84) [OK]

*Mar 1 00:00:59.859: %CAPWAP-3-ERRORLOG: Did not get log server settings from DHCP.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from 192.168.129.252
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Mar 1 00:00:59.863: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.

3700 require min 7.6.x

Rasika Nayanajith — Wed, 07 May 2014 20:30:53 GMT

3700 require min 7.6.x software on your WLC. Upgrade your WLC to 7.6.120.0 (MR2)

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html#56735

Currently you are running 7.4.121.0 & Discovery messaged rejected by WLC

*Mar 1 00:03:10.863: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'CISCOCONTROLLER'running version 7.4.121.0 is rejected

HTH

Rasika

**** Pls rate all useful responses. Each time you rate a response Cisco will donate $1 to Kiva ****

Thank you, this resolved my

tom.mandich — Fri, 09 May 2014 14:05:21 GMT

Thank you, this resolved my problem.

But, I am very disappointed that Cisco REQUIRED me to purchase a service contract before they would allow me to download the latest version of software. This was a brand new device, just purchased, and they would not provide the latest software for free. TERRIBLE business practice! I even escalated my anger to a supervisor on the phone and they would not budge on this policy. I certainly will not consider Cisco for my next purchase.

Hi TomSorry to hear about

Rasika Nayanajith — Fri, 09 May 2014 22:13:58 GMT

Hi Tom

Sorry to hear about that

When purchasing WLC, always check what software version comes with it. When we place the order with Cisco, BoM should include the software version required. So whoever order on behalf of you may put the 7.4.x as the software version.

HTH

Rasika

Talk to the authorized Cisco

Leo Laohoo — Sat, 10 May 2014 06:56:44 GMT

Talk to the authorized Cisco vendor/reseller and ask them if they can provide you with the software.

There are some vendors/resellers who have access to the firmware and don't mind the request.

Well with any other vendor,

Scott Fella — Sat, 10 May 2014 15:35:45 GMT

Well with any other vendor, they have a matrix of what code supports what hardware. Vendors also require you to have some support in order to download code. Just in case you decide to keep going with Cisco, here is a matrix that will show you what's compatible.

http://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

Please rate helpful post and Cisco Support Community will donate to Kiva