topic WLC 2504 Cannot Install Adder License - Duplicate Error in Wireless

WLC 2504 Cannot Install Adder License - Duplicate Error

christian.cortis — Sun, 04 Jul 2021 07:07:17 GMT

Hi,

I have a WLC 2504 with 5 AP licenses for which I have installed an adder license via GUI. The installation completed successfully, but I still cannot view the new license. The maximum number of APs is still showing as 5 and in fact I cannot add more that 5 APs. I tried installing the license file again, but now I get a "duplicate" error.

Please help,

Chris

Re: WLC 2504 Cannot Install Adder License - Duplicate Error

Scott Fella — Thu, 23 May 2013 11:47:25 GMT

Have you rebooted the WLC?

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WLC 2504 Cannot Install Adder License - Duplicate Error

christian.cortis — Thu, 23 May 2013 12:49:04 GMT

Yes i rebooted but useless it keeps on showing me that i have up to 5 used and available. When I try to reinstall license it tells me that there is a duplicate. And when I enter in the Management tab and go to Software Activation and Licenses I dont see it there.

Thanks,

Christian

Re: WLC 2504 Cannot Install Adder License - Duplicate Error

Scott Fella — Thu, 23 May 2013 12:56:00 GMT

Might be the wrong license. You might want to open a TAC case with licensing to make sure it's a true adder and not a base.

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WLC 2504 Cannot Install Adder License - Duplicate Error

christian.cortis — Thu, 23 May 2013 13:34:26 GMT

Waiting for Cisco to add the contract number to my profile to file a case. Thanks for your prompt help.

Christian