topic 3600 Series AP's b/g/n Radio Not Coming UP in Wireless

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Sun, 04 Jul 2021 08:27:23 GMT

We installed 10 Cisco 3600i AP's, into one of our new buildings. The AP's are connected to a 2960S PoE switch. The 10 ports are configured for auto power inline. The ports show 15.4 watts. For 8 of the AP's, Radio 0 802.11 b/g/n admin status shows down, operating status shows down, clean air admin and clean air status show down. Regulatory domain shows as supported. For Radio 1 802.11 a/n, shows all up. From admin to operating status. When I log into the AP, I see that Radio 0 interface is administratively down, whereas Radio 1 is not. Radio 1 shows up/up. When I bring Radio 0 up, it shows up/up, but admin status still shows as down. Two of the ten AP's show both radios as up/up with admin and operating status as up. I've researched the issue, and have done everything from turning off CDP on the AP, to turning off CDP on the port that the AP's are plugged into. Nothing works. I do think that if I tried a power adapter, on the AP, then the AP will function, but I do not have a power adapter to test that theory with. I think the issue is with PoE. Not sure why two of the ten work, and the other eight don't. Any ideas would be much appreciated.

3600 Series AP's b/g/n Radio Not Coming UP

Leo Laohoo — Wed, 18 Dec 2013 21:50:48 GMT

Are these 3600 autonomous or controller-based?

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 15:04:02 GMT

They are controller based.

Re: 3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 16:05:37 GMT

i think the issue is with POE.

When deployed using a PoE specification, the power drawn from the power sourcing equipment will be higher by some amount dependent on the length of the interconnecting cable. This additional power may be as high as 2.45W, bringing the total system power draw (access point + cabling) to 15.4W with PoE 802.3af as an example.

Post sh inline power output from swicth.

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Stephen Rodriguez — Thu, 19 Dec 2013 16:11:52 GMT

in the AP radio configuraton, go in and toggle the disable/enalbe. See if that snaps the radio operational

HTH,
Steve

------------------------------------------------------------------------------------------------
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3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 16:20:58 GMT

adding to Stephan...

On the main page, click the "Details" link under All APs. Choose the AP and make sure under Status choose "Enable".

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 16:39:32 GMT

I appreciate everyone's replies. Please find the output from sh power inline:

sh power inline

Module   Available     Used     Remaining
          (Watts)     (Watts)    (Watts)
------   ---------   --------   ---------
1           370.0      123.2       246.8
Interface Admin Oper       Power   Device              Class Max
                            (Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi1/0/1   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/2   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/3   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/4   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/5   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/6   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/7   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/8   auto   on         15.4    AIR-CAP3602E-E-K9   4     30.0
Gi1/0/9   auto   off        0.0     n/a                 n/a   30.0
Gi1/0/10 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/11 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/12 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/13 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/14 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/15 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/16 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/17 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/18 auto   off        0.0     n/a                 n/a   30.0
Gi1/0/19 auto   off        0.0     n/a                 n/a   30.0

There are only eight here, out of the ten. The other two are being relocated. The AP's on gi1/0/6 and 1/0/7 are functioning correctly. I have tried toggling off the admin status from disable to enable. I've also restarted the AP's. Thanks again!

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 18:02:54 GMT

Hi Dan,

I think power status is ok on switch side.

Console into the any one ap(which is showing down) and boot it up and see if you see anything regarding disabling radio due to power or something else.

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 20:26:05 GMT

Looks like power is not an issue per the last few lines of the boot up process:

*Dec 19 14:49:14.163: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset

*Dec 19 14:49:17.987: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up

*Dec 19 14:49:18.011: %WIDS-6-ENABLED: IDS Signature is loaded and enabled

*Dec 19 14:49:18.987: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up

*Dec 19 14:49:18.995: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down

*Dec 19 14:49:19.003: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset

*Dec 19 14:49:19.995: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down

*Dec 19 14:49:20.027: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up

*Dec 19 14:49:21.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up

*Dec 19 14:49:39.199: %CLEANAIR-6-STATE: Slot 1 enabled

*Dec 19 14:50:22.579: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 20:37:41 GMT

Hi Dan,

this is all of ur logs???

please put the full logs...

%CDP_PD-4-POWER_OK: Full Power - NEGOTIATED inline power source—This message indicates the access point is operating at full power and has successfully negotiated for 15.4 W of power from a Cisco switch supporting Cisco Intelligent Power Management.

So i think there is no power problem.

Please alos check:

Go to wireless tab and then click on the AP. There you can enable or disable the ap.

Also go to the wireless tab and click on 802.11a/n or 802.11b//g/n in the left hand side and then find your AP. go all the way to the right side and you will see a triangle. Click that and then configure. This allows you to admin up or down that radio.

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 20:43:13 GMT

Sandeep, this is just the last line of the AP logs. I can post the entire log:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2013.12.19 15:46:48 =~=~=~=~=~=~=~=~=~=~=~=
relaod oad
Proceed with reload? [confirm]

Writing out the event log to flash:/event.log ...

*Dec 19 14:46:57.927: %SYS-5-RELOAD: Reload requested by cisco on console. Reload Reason: Reload Command.
*Dec 19 14:46:57.927: %LWAPP-5-CHANGED: CAPWAP changed state to DOWN
*Dec 19 14:46:58.131: %CLEANAIR-6-STATE: Slot 1 down

Write of event.log done

IOS Bootloader - Starting system.
flash is writable
FLASH CHIP: Macronix Mirrorbit (00C2)
Xmodem file system is available.
flashfs[0]: 48 files, 9 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 31997952
flashfs[0]: Bytes used: 16976896
flashfs[0]: Bytes available: 15021056
flashfs[0]: flashfs fsck took 18 seconds.
Reading cookie from SEEPROM
Base Ethernet MAC address: e4:c7:22:81:04:c5
Ethernet speed is 1000 Mb - FULL Duplex
Loading "flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-mx.152-4.JA1"...###########################

File "flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-mx.152-4.JA1" uncompressed and installed, entry point: 0x2003000
executing...

Secondary Bootloader - Starting system.
Xmodem file system is available.
flashfs[0]: 48 files, 9 directories
flashfs[0]: 0 orphaned files, 0 orphaned directories
flashfs[0]: Total bytes: 31997952
flashfs[0]: Bytes used: 16976896
flashfs[0]: Bytes available: 15021056
flashfs[0]: flashfs fsck took 8 seconds.
Base Ethernet MAC address: e4:c7:22:81:04:c5
Boot CMD: 'boot flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-xx.152-4.JA1;flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-mx.152-4.JA1'
Loading "flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-xx.152-4.JA1"...###############################
File "flash:/ap3g2-k9w8-mx.152-4.JA1/ap3g2-k9w8-xx.152-4.JA1" uncompressed and installed, entry point: 0x2003000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, C3600 Software (AP3G2-K9W8-M), Version 15.2(4)JA1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Tue 30-Jul-13 22:57 by prod_rel_team

Initializing flashfs...

flashfs[3]: 48 files, 9 directories
flashfs[3]: 0 orphaned files, 0 orphaned directories
flashfs[3]: Total bytes: 31739904
flashfs[3]: Bytes used: 16976896
flashfs[3]: Bytes available: 14763008
flashfs[3]: flashfs fsck took 8 seconds.
flashfs[3]: Initialization complete.
flashfs[4]: 0 files, 1 directories
flashfs[4]: 0 orphaned files, 0 orphaned directories
flashfs[4]: Total bytes: 11999232
flashfs[4]: Bytes used: 1024
flashfs[4]: Bytes available: 11998208
flashfs[4]: flashfs fsck took 1 seconds.
flashfs[4]: Initialization complete.
Copying radio files from flash: to ram:
Copy in progress...CCCCC
Copy in progress...CCC
Copy in progress...CCCC
Copy in progress...CCCC
Copy in progress...CC
Uncompressing radio files...
...done Initializing flashfs.

Radio0 present 8764 8000 0 A8000000 A8010000 0
Rate table has 244 entries (64 SGI/104 BF variants)

Radio1 present 8764 8000 0 88000000 88010000 4
Radio2 not present 0 0 0 0 0 8
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco AIR-CAP3602E-E-K9 (PowerPC) processor (revision A0) with 180214K/81920K bytes of memory.
Processor board ID FCZ1746U0B2
PowerPC CPU at 800Mhz, revision number 0x2151
Last reset from power-on
LWAPP image version 7.5.102.0
1 Gigabit Ethernet interface
2 802.11 Radios

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address:

Part Number                          : 73-14521-02
PCA Assembly Number                  : 800-37501-02
PCA Revision Number                  : A0
PCB Serial Number                    :

Top Assembly Part Number             : 800-35874-02
Top Assembly Serial Number           :
Top Revision Number                  : C0
Product/Model Number                 : AIR-CAP3602E-E-K9
% Please define a domain-name first.
Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)

Press RETURN to get started!

*Mar 1 00:00:11.355: FIPS IOS test Image Checksum successful
*Mar 1 00:00:11.355: FIPS IOS test Crypto RNG DEK Key Test successful
*Mar 1 00:00:11.355: FIPS IOS test SHA-1 successful
*Mar 1 00:00:11.355: FIPS IOS test HMAC-SHA1 successful
*Mar 1 00:00:11.355: FIPS IOS test AES CBC 128-bit Encrypt successful
*Mar 1 00:00:11.355: FIPS IOS test AES CBC 128-bit Decrypt successful
*Mar 1 00:00:11.355: FIPS IOS test IOS AES CMAC Encrypt successful
*Mar 1 00:00:11.355: FIPS IOS test IOS CCM Encrypt successful
*Mar 1 00:00:11.355: FIPS IOS test IOS CCM Decrypt successful
*Mar 1 00:00:11.387: FIPS IOS test RSA Signature Generation successful
*Mar 1 00:00:11.387: FIPS IOS test RSA Signature Verification successful
*Mar 1 00:00:11.387: %SOAP_FIPS-2-SELF_TEST_IOS_SUCCESS: IOS crypto FIPS self test passed
*Mar 1 00:00:11.391: %IFMGR-7-NO_IFINDEX_FILE: Unable to open nvram:/ifIndex-table No such file or directory
*Mar 1 00:00:11.847: Registering HW DTLS

*Mar 1 00:00:14.651: %LINK-6-UPDOWN: Interface GigabitEthernet0, changed state to up
*Mar 1 00:00:18.331: FIPS RADIO test AES 128-bit encrypt for TX on Dot11Radio 0 successful
*Mar 1 00:00:18.331: FIPS RADIO test AES 128-bit CCM encrypt on Dot11Radio 0 successful
*Mar 1 00:00:18.331: FIPS RADIO test AES 128-bit CCM decrypt on Dot11Radio 0 successful
*Mar 1 00:00:18.331: FIPS RADIO test AMAC AES 128-bit CMAC encrypt on Dot11Radio 0 successful
*Mar 1 00:00:18.331: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 0
*Mar 1 00:00:24.447: FIPS RADIO test AES 128-bit encrypt for TX on Dot11Radio 1 successful
*Mar 1 00:00:24.447: FIPS RADIO test AES 128-bit CCM encrypt on Dot11Radio 1 successful
*Mar 1 00:00:24.447: FIPS RADIO test AES 128-bit CCM decrypt on Dot11Radio 1 successful
*Mar 1 00:00:24.451: FIPS RADIO test AMAC AES 128-bit CMAC encrypt on Dot11Radio 1 successful
*Mar 1 00:00:24.451: %SOAP_FIPS-2-SELF_TEST_RAD_SUCCESS: RADIO crypto FIPS self test passed on interface Dot11Radio 1
*Mar 1 00:00:26.811: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C3600 Software (AP3G2-K9W8-M), Version 15.2(4)JA1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Tue 30-Jul-13 22:57 by prod_rel_team
*Mar 1 00:00:26.811: %SNMP-5-COLDSTART: SNMP agent on host AP is undergoing a cold start
*Dec 19 14:46:57.035: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Dec 19 14:46:57.035: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Dec 19 14:46:57.855: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Dec 19 14:46:58.031: %LINEPROTO-5-UPDOWN: Line protocol on Interface BVI1, changed state to up
*Dec 19 14:46:58.035: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Dec 19 14:46:58.035: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Dec 19 14:47:00.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to up
*Dec 19 14:47:00.099: FIPS HW test SHA-1 successful
*Dec 19 14:47:00.099: FIPS HW test HMAC-SHA1 successful
*Dec 19 14:47:00.099: FIPS HW test AES CBC 128-bit Encrypt successful
*Dec 19 14:47:00.099: FIPS HW test AES CBC 128-bit Decrypt successful
*Dec 19 14:47:00.599: FIPS HW test SHA-1 successful
*Dec 19 14:47:00.599: FIPS HW test HMAC-SHA1 successful
*Dec 19 14:47:00.599: FIPS HW test AES CBC 128-bit Encrypt successful
*Dec 19 14:47:00.599: FIPS HW test AES CBC 128-bit Decrypt successful
*Dec 19 14:47:00.599: %SOAP_FIPS-2-SELF_TEST_HW_SUCCESS: HW crypto FIPS self test passed
*Dec 19 14:47:00.599: DPAA Initialization Complete
*Dec 19 14:47:00.599: %SYS-3-HARIKARI: Process DPAA INIT top-level routine exited

*Dec 19 14:47:09.043: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROLLER
*Dec 19 14:47:09.043: %LWAPP-3-CLIENTERRORLOG: LWAPP LED Init: incorrect led state 255
*Dec 19 14:47:09.051: bsnUnlockDevice: not bring radio up: radio 0 is in admin disable state
*Dec 19 14:47:09.071: Starting Ethernet promiscuous modelwapp_crypto_init: MIC Present and Parsed Successfully

*Dec 19 14:47:09.187: %SSH-5-ENABLED: SSH 2.0 has been enabled%Default route without gateway, if not a point-to-point interface, may impact performance
*Dec 19 14:47:25.911: Logging LWAPP message to 255.255.255.255.

Translating "CISCO-CAPWAP-CONTROLLER"...domain server (255.255.255.255)

*Dec 19 14:47:35.915: %CAPWAP-3-ERRORLOG: Could Not resolve CISCO-CAPWAP-CONTROLLER
*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'guest-5508-1'running version 7.0.220.0 is rejected.
*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: Failed to decode discovery response.
*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: CAPWAP SM handler: Failed to process message type 2 state 2.
*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: Failed to handle capwap control message from controller
*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: Failed to process unencrypted capwap packet from X.X.X.X
*Dec 19 14:47:45.915: %CAPWAP-3-ERRORLOG: Selected MWAR 'kmt-fuerth-5508-1'(index 0).
*Dec 19 14:47:45.915: %CAPWAP-3-ERRORLOG: Go join a capwap controller
*Dec 19 14:49:06.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: X.X.X.X

peer_port: 5246
*Dec 19 14:49:06.527: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: X.X.X.X

peer_port: 5246
*Dec 19 14:49:06.527: %CAPWAP-5-SENDJOIN: sending Join Request to X.X.X.X
*Dec 19 14:49:11.527: %CAPWAP-5-SENDJOIN: sending Join Request to X.X.X.X
*Dec 19 14:49:11.631: Starting Ethernet promiscuous mode
*Dec 19 14:49:12.187: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to administratively down
*Dec 19 14:49:12.939: ac_first_hop_mac - IP:X.X.X.X.1 Hop IP:X.X.X.X.1 IDB:BVI1
*Dec 19 14:49:12.939: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source
*Dec 19 14:49:13.455: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Dec 19 14:49:13.463: %LWAPP-4-CLIENTEVENTLOG: OfficeExtend Localssid saved in AP flash
*Dec 19 14:49:13.755: %CAPWAP-5-JOINEDCONTROLLER: AP has joined controller controller-5508-1
*Dec 19 14:49:13.799: %LWAPP-4-CLIENTEVENTLOG: No Flex ACL map configuration file to load. Connect to controller to get configuration file
*Dec 19 14:49:13.799: %LWAPP-4-CLIENTEVENTLOG: No Flex ACL map configuration file to load. Connect to controller to get configuration file
*Dec 19 14:49:13.799: %LWAPP-4-CLIENTEVENTLOG: No LS Flex ACL map configuration file to load. Connect to controller to get configuration file
*Dec 19 14:49:13.799: %LWAPP-4-CLIENTEVENTLOG: No Central Dhcp map configuration file to load. Connect to controller to get configuration fileWLAN id 1, SSID kmtsecure, L2ACL , L2ACL AP
WLAN id 2, SSID guestkmt, L2ACL , L2ACL AP

*Dec 19 14:49:14.163: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Dec 19 14:49:17.987: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Dec 19 14:49:18.011: %WIDS-6-ENABLED: IDS Signature is loaded and enabled
*Dec 19 14:49:18.987: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Dec 19 14:49:18.995: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Dec 19 14:49:19.003: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Dec 19 14:49:19.995: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Dec 19 14:49:20.027: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Dec 19 14:49:21.027: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Dec 19 14:49:39.199: %CLEANAIR-6-STATE: Slot 1 enabled
*Dec 19 14:50:22.579: %CDP_PD-4-POWER_OK: Full power - NEGOTIATED inline power source

Had to cleanse the log a bit......

I had gone into the wireless tab and disabled and re-enabled the AP. I've also been to the network portion of the wireless tab, and disabled and re-enabled the networks

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 20:49:31 GMT

*Dec 19 14:47:35.939: %CAPWAP-3-ERRORLOG: Discovery response from MWAR 'guest-5508-1'running version 7.0.220.0 is rejected.
*

so finally we are here.

3602E AP minimum req is to have 7.1.91.0 software on WLC.

So u need to upgarde the image on WLC.

Here is the compatibility Matrix sheet: http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Regards

Dont forget to rate helpful posts.

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 20:51:38 GMT

Sandeep, I appreciate the feedback. However, we have 7.5.102.0 on all 5508 controllers. Not sure why this would be stating that, unless the software on the WLC needs to be upgraded. You actually might be onto something!

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Thu, 19 Dec 2013 20:54:10 GMT

That's really weird......

That's one of our guest anchor controllers that's not even in production....not sure why it's trying to attach to it

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 20:54:55 GMT

Paste the output of this command from WLC:

sh sysinfo

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Thu, 19 Dec 2013 21:06:41 GMT

Hi Dan,

The LAP uses this information to make a controller selection, with use of these precedence rules:

1.If the LAP has previously been configured with a primary, secondary, and/or tertiary controller, the LAP examines the controller sysName field (from the LWAPP discovery responses) in an attempt to find the WLC that is configured as “primary”. If the LAP finds a matching sysName for the primary controller, the LAP sends an LWAPP join request to that WLC. If the LAP cannot find its primary controller or if the LWAPP join fails, the LAP tries to match the secondary controller sysName to the LWAPP discovery responses. If the LAP finds a match, it then sends an LWAPP join to the secondary controller. If the secondary WLC cannot be found or the LWAPP join fails, the LAP repeats the process for its tertiary controller.

2. The LAP looks at the Master Controller flag field in the LWAPP discovery responses from the candidate WLCs if one of these items is true:

No primary, secondary, and/or tertiary controllers have been configured for an AP.

These controllers cannot be found in the candidate list.

The LWAPP joins to those controllers have failed.

If a WLC is configured as a Master Controller, the LAP selects that WLC and send it an LWAPP join request.

3. If the LAP cannot successfully join a WLC on the basis of the criteria in step 1 and step 2, the LAP attempts to join the WLC that has the greatest excess capacity.

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Leo Laohoo — Fri, 20 Dec 2013 01:21:43 GMT

Post the "sh sysinfo".

The only time I've seen 802.11b can't be enabled is when it's on the wrong regulatory domain.

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Fri, 20 Dec 2013 14:07:00 GMT

show sysinfo

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 7.5.102.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.3, Env 1.6, USB console 1.27
Build Type....................................... DATA + WPS

System Name...................................... 5508-1
System Location.................................. Europe
System Contact................................... Network Team
System ObjectID.................................. 1.3.6.1.4.1.9.1.1069
Redundancy Mode.................................. Disabled
IP Address....................................... x.x.x.x
Last Reset....................................... Software reset
System Up Time................................... 139 days 21 hrs 9 mins 38 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... Multiple Countries:BR,CN,DE,GB,IN,J2,J3,J4,JP,SG,TR,US

Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +44 C
External Temperature............................. +34 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 3
Number of Active Clients......................... 350

Burned-in MAC Address............................ 64:00:F1:F5:E4:80
Power Supply 1................................... Present, OK
Power Supply 2................................... Present, OK
Maximum number of APs supported.................. 150

3600 Series AP's b/g/n Radio Not Coming UP

Sandeep Choudhary — Fri, 20 Dec 2013 14:33:54 GMT

HI Dan,

Please check ur country code on WLC:

Countries:BR,CN,DE,GB,IN,J2,J3,J4,JP,SG,TR,US

As per AP : cisco AIR-CAP3602E-E-K9, you are somewhere in europe.

Regards

3600 Series AP's b/g/n Radio Not Coming UP

Dan Man — Fri, 20 Dec 2013 14:53:56 GMT

All of them are in DE (Germany) country code