topic Cisco 3850 Wireless Controller "debug client" in Wireless

Cisco 3850 Wireless Controller "debug client"

5bswan — Mon, 05 Jul 2021 12:31:12 GMT

This is probably a dumb question, but I can't seem to find an answer anywhere. We've got a 3850 wireless controller in a lab running 16.2.1 with a couple access points. We're having a problem where clients seem to disconnect "for no reason" about every 15 minutes or so. If this were a "standard" WLC the first thing I would do is a "debug client <mac>" and see what's going on. However, I don't see that command anywhere. I looked through the debug commands and nothing is jumping out at me as being an equivalent of a "debug client" on a 3850. What's the right way to see all the low-level troubleshooting info for a wireless client on this platform?

Thanks!

Brian

Hi Brian,

WiFi Trainers — Wed, 27 Jul 2016 19:13:52 GMT

Hi Brian,

This is actually a very good question :). There does not seem to be a debug command for this. You will need to use traces. To be specific 'set platform software trace' to set traces for the required modules and 'show platform software trace' to show the trace output.

I will need to get my 3850 switch free before I can fire it up with this code to get you the exact commands.

You can also use the following commands to check client details:

show platform software fed switch 1 wireless client summary

show platform software fed switch 1 wireless client client-index <index> summary

Best Regards,

WiFi Trainers (www.wifitrainers.com)

Your one stop solution for all your wireless training needs!

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... ahh, I didn't even think

5bswan — Wed, 27 Jul 2016 19:28:43 GMT

... ahh, I didn't even think of all the "platform" commands. I'll take a look at these. Thank you very much for your help!

Traces are preferred for

d.friday — Wed, 27 Jul 2016 19:37:13 GMT

Traces are preferred for troubleshooting wireless issues

go to Ciscolive.com
login in

and search for breakout session

brkewn-3021-troubleshooting-converged-access-wireless-deployments.pdf

SWITCH>set trace capwap ap event level ?
debug    Debug-level messages (7)
default Unset Trace Level Value
err      Error conditions (3)
info     Informational (6)
warning Warning conditions (4)

SWITCH>set trace capwap ap event level debug

******turns on the trace debug*****

set trace capwap ap event filter mac xxxx.xxxx.xxxx

**** This filters out the mac address you are looking for

set trace capwap ap event filter none
******turns filter off******

Hello,

WiFi Trainers — Wed, 27 Jul 2016 19:53:30 GMT

Hello,

These commands will not work on the 16.x release anymore. Traces need to be enabled with: 'set platform software trace'.

Best Regards,

WiFi Trainers (www.wifitrainers.com)

Thanks Brian. Happy to help.

WiFi Trainers — Wed, 27 Jul 2016 19:55:43 GMT

Thanks Brian. Happy to help.

Will also update the thread with a troubleshooting doc once completed.

Best Regards,

WiFi Trainers (www.wifitrainers.com)