topic Hi!How is this issue going? in Wireless

Virtual Wireless Lan Controller moved, licence now missing.

ScSITServices1 — Mon, 05 Jul 2021 09:42:09 GMT

Our Cisco WLC version 7.4.100.0 was been moved to new ESXi servers (New hardware) as a result of this I guess the UUID has changed and voided the installed licence.

I've tried to reinstall the original licences but this fail's because of a UDI mismatch.

If I try to do a rehost the first step fail's with

Local file /tmp/license.upd not found!

Can anyone point me in the right direction to recover and reinstall our licences.

Hello, ScSITServices1. Try

adawa — Fri, 13 Mar 2015 14:41:59 GMT

Hello, ScSITServices1.

Try going to cisco.com/go/license and re-host your license. Do you also have an existing support contract? I also recommend opening a case in TAC.

Let me know if you have additional concerns or e-mail (adawa@cisco.com) me directly. Kind regards.

Hi!How is this issue going?

Alyza Marie Reyes — Mon, 16 Mar 2015 15:52:00 GMT

Hi!

How is this issue going? Were you able to recover your licenses? Have you already contacted our technical assistance team regarding this?

Feel free to contact us for further assistance.

Kind regards.

Thanks for your replies, the

ScSITServices1 — Tue, 17 Mar 2015 09:00:20 GMT

Thanks for your replies, the issue is that the guy who set this up also setup his own login Cisco account (rather than use our ScSITServices shared account) where the WLAN licences are located. He has since left and I'm trying without success at the moment to get Cisco support to change the password to allow me access to retrieve the licence.

Update. In the end did a

ScSITServices1 — Fri, 20 Mar 2015 13:03:12 GMT

Update. In the end did a restore of the VM, upon starting the WLC VM up, I chose moved it, rather than copied it. This has got the WLC backup and running, will update to a newer version.