topic Re: wireless client automatic logout in Wireless

wireless client automatic logout

ngo duyen — Sun, 04 Jul 2021 08:12:12 GMT

We have wireless network with a WLC 5508 and 30 AP

We have 3 SSID:

Guest ( no authentincation)

Vip ( 802.1x)

Staff ( web authentication)

SSID Guest and Vip work well without problem.

SSID Staff usually have around 40 clients, about 8 of them work wel, all other clients (around 32) will automatic logout after 5 minutest to 10 minutes connect to the SSID Staff. client timeout of SSID staff is 7200s. Clients are Iphones, Ipads, androids, laptops. We use internal web authentication.

Could you help me identify the problem ?

Thank you.

Re: wireless client automatic logout

Scott Fella — Mon, 04 Nov 2013 13:13:14 GMT

Set the idle timer to around 2-4 hours and that will fix the issue. When an iPhone or iPad goes to sleep, they will timeout after 300 seconds which is the default idle timer. This doesn't affect any other type of devices, just iOS.

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wireless client automatic logout

ngo duyen — Mon, 04 Nov 2013 14:01:14 GMT

thank Scot Fella, so many clients get the same problem make me confuse

Re: wireless client automatic logout

Scott Fella — Mon, 04 Nov 2013 14:03:31 GMT

Only iOS devices will timeout after 5 minutes. All the others will timeout after the session timer which I normally set to 8-12 hours or if they disconnect, or switch to a different Ssid.

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Re: wireless client automatic logout

Scott Fella — Mon, 04 Nov 2013 14:05:24 GMT

Newer WLC code versions have the idle timer on the WLAN or else it is located on the GUi's Controller tab.

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Re: wireless client automatic logout

ngo duyen — Mon, 04 Nov 2013 15:44:09 GMT

I have setup client timeout of SSID Staff is 7200s on WLC

Re: wireless client automatic logout

Scott Fella — Mon, 04 Nov 2013 15:49:40 GMT

You need to set the idle timer and that has to be lower than the session timer

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Re: wireless client automatic logout

Scott Fella — Mon, 04 Nov 2013 15:52:21 GMT

I would set the idle timer to 7200 and the session to 14400.

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wireless client automatic logout

ngo duyen — Tue, 05 Nov 2013 04:09:41 GMT

I will test and update result. thanks

wireless client automatic logout

ngo duyen — Wed, 11 Dec 2013 04:32:23 GMT

could you show me technical doc about 5 minutes idle timeout of iOS device ?

thanks

Re: wireless client automatic logout

Scott Fella — Wed, 11 Dec 2013 04:44:49 GMT

There isn't a doc. Just search the forum as changing the idle time is the fix for iOS devices.

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wireless client automatic logout

ngo duyen — Wed, 11 Dec 2013 17:58:19 GMT

I have test with 1 iphone 4 (ios 5.1) and 1 iphone 4 ( ios 6.1.2), they operation quite different when I change idle timeout long time like your advice.

thank you for big help