topic Call Control in Cloud Collaboration

Call Control

rshade-cti — Wed, 04 Mar 2015 20:57:24 GMT

Are there any APIs available to initiate actions that you can do in the WebEx client? For example, muting/unmuting?

Thanks!

Re: Call Control

Geevarghese Cheria — Fri, 13 Mar 2015 04:57:04 GMT

Hi Robert,

Did you had chance to try TSP API. Request to refer https://developer.cisco.com/site/webex-developer/faqs/tsp-api/ for related information.

Thanks and Regards,

Geevarghese

Re: Call Control

rshade-cti — Fri, 13 Mar 2015 15:32:03 GMT

We did evaluate it, but found the TSP API is for interfacing WebEx with your own conferencing bridge solution. It defines methods/events for WebEx itself to do call control on that bridge.

What we're looking for is a way to tell WebEx what should be done with the calls (which it'd of course forward on to whatever TSP it's using). For example, an API for muting audio (or or both ways) for a caller.

Thanks!