topic Is WebACD/SOAP API dead? in Cloud Collaboration

Is WebACD/SOAP API dead?

mattc2 — Tue, 26 Dec 2017 14:03:59 GMT

I can't find documentation on errors, how to make a cred request nor obtain support from anyone at Cisco regarding this product. I've been using it for years but lately it's randomly giving FAILURE results on credential requests and no one can find documentation on it. (I don't know where I even found how to originally make the request.)

Is this product no longer supported? Is it replaced with something else? i.e. Do I have to change technologies because ACD requests aren't consistently working?

Request:

<?xml version="1.0" encoding="UTF-8"?>
<soapenv:Envelope
    xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:ns1="http://soap.webapp.webex.com">
    <soapenv:Body>
        <login>
            <webExID>{user}</webExID>
            <password>{password}</password>
        </login>
    </soapenv:Body>
</soapenv:Envelope>

Response (inner xml):

<result>FAILURE</result>

</response>

Re: Is WebACD/SOAP API dead?

kasutton — Fri, 05 Jan 2018 20:56:38 GMT

Hi Matt,

AS0015 is a "Password Expired" error. Can you check to make sure that the account is not locked out? You will need to update the password if you have not done so already. Please let me know if that doesn't resolve your issue.

Kasey

Re: Is WebACD/SOAP API dead?

mattc2 — Fri, 05 Jan 2018 21:06:41 GMT

I updated the password and it worked.

How did you find that "AS0015" means "Password Expired"?

Re: Is WebACD/SOAP API dead?

kasutton — Fri, 05 Jan 2018 21:14:47 GMT

Hi Matt,

The error is noted in some internal documentation. Now that I know that this has resolved your issue, I'll submit a request to have the errors improved on with a human friendly error in addition to the error number. If you run into any other errors in the meantime, let me know and I'll try to locate them for you.

Kasey

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