Fail to forward request:null

IanHGrahamRS — Thu, 06 Oct 2016 14:20:07 GMT

I am getting the following error when trying to reach the sandbox (both a permanent shared sandbox and the shared reserved sandbox):

<?xml version="1.0" encoding="UTF-8" ?>

<serv:message

xmlns:serv="http://www.webex.com/schemas/2002/06/service"

xmlns:com="http://www.webex.com/schemas/2002/06/common">

<serv:header>

<serv:response>

<serv:result>FAILURE</serv:result>

<serv:reason>Fail to forward request:null</serv:reason>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

<serv:exceptionID>000000</serv:exceptionID>

</serv:response>

</serv:header>

<serv:body></serv:body>

</serv:message>

I am have tried using 2 different sets of credentials and at least one set works from a different machine.

My request body is:

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">

<email>[test email goes here]</email>

<password>[test account password here]</password>

<siteID>690319

</siteID>

<webExID>[test webex id here]

</webExID>

</securityContext>

</header>

<body>

<meetingPassword>1234

</meetingPassword>

</accessControl>

<audioVideo>true

</audioVideo>

<chat>true

</chat>

<poll>true

</poll>

<attendeeList>true

</attendeeList>

</enableOptions>

<![CDATA[Meeting]]>

</agenda>

<![CDATA[Topic]]>

</confName>

<meetingType>0

</meetingType>

</metaData>

<email>

<![CDATA[test participant email goes here]]>

</email>

<name>

<![CDATA[John the Owner]]>

</name>

</person>

</attendee>

</attendees>

<maxUserNumber>4

</maxUserNumber>

</participants>

<duration>20

</duration>

<openTime>600

</openTime>

<startDate>10/06/2016 21:10:00

</startDate>

<timeZoneID>20

</timeZoneID>

</schedule>

</bodyContent>

</body>

</serv:message>

Has anyone else encountered this error? How did you resolve it? Any help is greatly appreciated.

Thank you,

Ian

Re: Fail to forward request:null

ryanhunt — Thu, 06 Oct 2016 22:26:30 GMT

Try replacing your security context with:

<securityContext>

    <webExID>[test webex id here]</webExID>

    <password>[test account password here]</password>

    <sitename>apidemoeu</sitename>

</securityContext>

and make sure the XML Service URL your using is:

https://apidemoeu.webex.com/WBXService/XMLService

Re: Fail to forward request:null

IanHGrahamRS — Fri, 07 Oct 2016 14:03:01 GMT

Ryan,

Thank you for the suggestion.

After making the changes you suggested and confirming the URL, I still get the same error message.

Thank you,

Ian

Re: Fail to forward request:null

ryanhunt — Tue, 11 Oct 2016 19:38:31 GMT

You'll need to remove the newlines and spaces from your XML elements like I outlined above.

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Fail to forward request:null

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Re: Fail to forward request:null