topic Re: Hands-on Lab issue - users cannot remote control in Cloud Collaboration https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575124#M1746 <HTML><HEAD></HEAD><BODY><P>Just an update. We did finally reach a resolution.&nbsp; We discovered this issue was with our LMS.&nbsp; Thanks again for your help!</P></BODY></HTML> Thu, 10 Jul 2014 15:12:01 GMT JarvaeHall 2014-07-10T15:12:01Z Hands-on Lab issue - users cannot remote control https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575121#M1743 <HTML><HEAD></HEAD><BODY><P>We've been using the WebEx Hands-on lab for years to conduct our training.&nbsp; In January, it stopped working properly.&nbsp; When we turn on the hands-on lab and then assign the computers, the user cannot control the remote computer at all.&nbsp; We've found a very cumbersome work-around.&nbsp; When I assign the attendee to the computer, I then assign myself (host) to the same computer, pass control to myself, then pass it back to the attendee and unassign myself from that computer.&nbsp; Then the attendee is able to remote control the PC I've assigned him/her to.&nbsp; And this has to be done for every single user every time the lab is started.&nbsp; </P><P></P><P>Has anyone had any issues with this?&nbsp; Or any theories on what the issue might be based on the workaround?</P><P></P><P>Thanks!!</P></BODY></HTML> Wed, 05 Mar 2014 18:24:07 GMT https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575121#M1743 JarvaeHall 2014-03-05T18:24:07Z Re: Hands-on Lab issue - users cannot remote control https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575122#M1744 <HTML><HEAD></HEAD><BODY><P>Hi Jarvae,</P><P></P><P>For this type of issue it would be best to open a case with WebEx Technical Support since it's more related to the base services rather than the WebEx APIs.&nbsp; They would be best suited to assist you with your HOL issues.&nbsp; You either submit an online ticket via <A href="https://support.webex.com/support/manage-ticket.html" title="https://support.webex.com/support/manage-ticket.html">https://support.webex.com/support/manage-ticket.html</A> or reference the 24/7 support number(s) listed on your WebEx site's contact page.</P><P></P><P>Regards,</P><P></P><P>Jayde Moors</P><P>Cisco-WebEx API Developer Services</P></BODY></HTML> Thu, 06 Mar 2014 22:25:45 GMT https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575122#M1744 jaydem 2014-03-06T22:25:45Z Re: Hands-on Lab issue - users cannot remote control https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575123#M1745 <HTML><HEAD></HEAD><BODY><P>Hello, thank you for your reply.&nbsp; I have opened a support case with tech support in January and so far there has not been a successful resolution.&nbsp; So I thought I'd take my plea to the web and see if anyone else had experienced something similar.&nbsp; Thank you very much.</P></BODY></HTML> Fri, 07 Mar 2014 18:36:32 GMT https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575123#M1745 JarvaeHall 2014-03-07T18:36:32Z Re: Hands-on Lab issue - users cannot remote control https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575124#M1746 <HTML><HEAD></HEAD><BODY><P>Just an update. We did finally reach a resolution.&nbsp; We discovered this issue was with our LMS.&nbsp; Thanks again for your help!</P></BODY></HTML> Thu, 10 Jul 2014 15:12:01 GMT https://community.cisco.com/t5/cloud-collaboration/hands-on-lab-issue-users-cannot-remote-control/m-p/3575124#M1746 JarvaeHall 2014-07-10T15:12:01Z