topic Re: Webex XML DelUser API error with an unhelpful error message in Cloud Collaboration

Webex XML DelUser API error with an unhelpful error message

napalm699 — Fri, 01 Jul 2016 17:29:45 GMT

Hello,

I am calling the DelUser API but am getting an error. I can deactivate the user through the web UI, but can not from the API.

I am POSTing to https://OMITTED.webex.com/WBXService/XMLService with a body of:

<?xml version="1.0"?>

<password xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</password>

<siteName xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</siteName>

<email xmlns="http://www.webex.com/schemas/2002/06/common">OMITTED</email>

</securityContext>

</header>

<body>

<webExId>e@clouddev.test</webExId>

</bodyContent>

</body>

</message>

The response is:

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user">

<serv:header>

<serv:response>

<serv:result>FAILURE</serv:result>

<serv:reason>validation: Null Point Error</serv:reason>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

<serv:exceptionID>000000</serv:exceptionID>

</serv:response>

</serv:header>

<serv:body>

<serv:bodyContent/>

</serv:body>

</serv:message>

What does this error message mean? I know I am calling the API correctly because if I change "DelUser" to "GetUser", then I get the expected response.

Re: Webex XML DelUser API error with an unhelpful error message

ryanhunt — Fri, 01 Jul 2016 22:05:59 GMT

this behavior is a bug that is being fixed in our June release for XML 8.0.0 (it will actually roll out sometime in late July, I believe). Thanks for your patience.

Re: Webex XML DelUser API error with an unhelpful error message

napalm699 — Fri, 01 Jul 2016 22:50:25 GMT

Thanks for the reply, is there a workaround for this?

Re: Webex XML DelUser API error with an unhelpful error message

richard Beck — Tue, 05 Jul 2016 20:16:31 GMT

Did we find out if there was a workaround for this? If not, do we know the exact date of the API update?

Re: Webex XML DelUser API error with an unhelpful error message

ryanhunt — Tue, 05 Jul 2016 20:55:43 GMT

The work around would be logging into site admin and deleting/deactivating the account manually.

Are you getting this error on every user?

no exact dates are avilable at this time.

Re: Webex XML DelUser API error with an unhelpful error message

napalm699 — Tue, 05 Jul 2016 21:52:32 GMT

Yes this is happening for every user.

Re: Webex XML DelUser API error with an unhelpful error message

ryanhunt — Wed, 06 Jul 2016 17:40:14 GMT

David,

Since we cant have private conversations on these forums, can you email webex-meetings-api-dev@cisco.com with the the same subject as this thread, and include your site-name so we can do some deeper investigation on your issue.

Regards,

-Ryan