topic Re: WebEX API CreateUser issue in Cloud Collaboration

WebEX API CreateUser issue

s.uchvatov — Wed, 13 Sep 2017 08:56:08 GMT

Hello,

I trying to create user following this doc Cisco WebEx XML API

But I get failure response with message "Error setting up or modifying user profile" and exceptionID 030105

(CreateMeeting works well)

What I doing wrong? Please help

Request:

<?xml version="1.0" encoding="UTF-8"?>  
<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">  
   <header>  
   <securityContext>  
   <email>sample@email</email>  
   <password>samplepassword</password>  
   <siteName>sitename</siteName>  
   </securityContext>  
   </header>  
   <body>  
   <bodyContent xsi:type="java:com.webex.service.binding.user.CreateUser">  
   <active>ACTIVATED</active>  
   <email>host1@sitename.com</email>  
   <password>samplehostpassword</password>  
   <webExId>host1</webExId>  
   <firstName>fn</firstName>  
   <lastName>ln</lastName>  
   <privilege>  
   <host>true</host>  
   </privilege>  
   </bodyContent>  
   </body>  
</serv:message>

Response:

<?xml version="1.0" encoding="UTF-8"?>  
<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service"  
   xmlns:com="http://www.webex.com/schemas/2002/06/common"  
   xmlns:use="http://www.webex.com/schemas/2002/06/service/user">  
   <serv:header>  
   <serv:response>  
   <serv:result>FAILURE</serv:result>  
   <serv:reason>Error setting up or modifying user profile</serv:reason>  
   <serv:gsbStatus>PRIMARY</serv:gsbStatus>  
   <serv:exceptionID>030105</serv:exceptionID>  
   </serv:response>  
   </serv:header>  
   <serv:body>  
   <serv:bodyContent/>  
   </serv:body>  
</serv:message>

Re: WebEX API CreateUser issue

ryanhunt — Wed, 13 Sep 2017 15:04:30 GMT

Is this site using SSO/SAML external Authentication? If so then you cannot use this API Call.

Re: WebEX API CreateUser issue

s.uchvatov — Wed, 13 Sep 2017 22:12:03 GMT

Is this site using SSO/SAML external Authentication? If so then you cannot use this API Call.

No, SSO is disabled

Re: WebEX API CreateUser issue

ryanhunt — Wed, 13 Sep 2017 22:16:58 GMT

Are the credentials in securityContext a Site Admin? Are you sure no user with that webexID exists? (even deactivated)

Re: WebEX API CreateUser issue

s.uchvatov — Wed, 13 Sep 2017 22:31:59 GMT

Yes, I tried two admin accounts, and few webexIDs. It does not help.

What means exception code 030105? I didn't find any info

Re: WebEX API CreateUser issue

ryanhunt — Wed, 13 Sep 2017 22:34:06 GMT

Whats your sitename?

Re: WebEX API CreateUser issue

s.uchvatov — Wed, 13 Sep 2017 22:40:38 GMT

Ryan Hunt wrote:

Whats your sitename?

beincourt

Re: WebEX API CreateUser issue

ryanhunt — Wed, 13 Sep 2017 22:44:32 GMT

You definitely do have a SSO/Common Identity configuration enabled for this site, as such you cannot create users via the WebEx API.

If I go to beincourt.webex.com and click Login it redirects you to an external SSO login page.. attached is what a standard non-sso login page currently looks like:

Re: WebEX API CreateUser issue

s.uchvatov — Wed, 13 Sep 2017 23:14:45 GMT

When I click sign in on beincourt.webex.com I redirects to Sign In - Cisco WebEx

I see "doSSO" in url on signin page, but in the admin panel I have disabled SSO option. Why this happens?

screenshots attached

Re: WebEX API CreateUser issue

ryanhunt — Wed, 13 Sep 2017 23:29:40 GMT

Your site appears to be integrated with Spark Common Identity, users and credentials are stored in Spark, not WebEx and your configuration with WebEx might not be fully functional for two way functionality.. that error message can be found in the release notes

When an API call to a Spark Meet with WebEx site fails or returns an unexpected response, the response contains the newly introduced exception: "Error setting up or modifying user profile"

though the release notes for this functionality indicates CreateUser may be possible w/the integration fully setup correctly, however you cannot create activated users and they will have to follow a link in their email to finish setup if possible.. Try removing all but the minimum required elements from your request.

Re: WebEX API CreateUser issue

s.uchvatov — Thu, 14 Sep 2017 15:01:35 GMT

Thanks for a link, it very helped. Now I see I can't use createUser method as I want. Spark requires email verification, so it can't satisfy me.

What options I have? I need start meetings from few different hosts, host creation should be dynamic.

Can I disable spark or create webex account like on your screenshot from message #7 (with standard non-sso login page)?

Re: WebEX API CreateUser issue

ryanhunt — Thu, 14 Sep 2017 17:58:51 GMT

Can you explain why you need dynamic hosts? They should be persistent accounts.

Re: WebEX API CreateUser issue

s.uchvatov — Thu, 14 Sep 2017 18:08:02 GMT

I need to create host for the user when he register in my service. User should have ability to create meetings and invite attendees.

I cannot allow all users in me service use same webEx account due to security reasons. Each user must not see meetings of other users.

Re: WebEX API CreateUser issue

ryanhunt — Thu, 14 Sep 2017 18:24:51 GMT

You'll want a Standalone WebEx Site, I'm not sure if Spark Integration can be disabled.. could require a new site, you'll want to talk to your CSM about this.

Re: WebEX API CreateUser issue

jerry.waldorf — Mon, 25 Sep 2017 05:57:02 GMT

I have signed up for the trial account and am receiving the same error (see below). I am ok with the user receiving an email message to register. What do I need to do to make the createUser call work?

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:serv="http://www.webex.com/schemas/2002/06/service" xmlns:com="http://www.webex.com/schemas/2002/06/common" xmlns:use="http://www.webex.com/schemas/2002/06/service/user">

<serv:header>

<serv:response>

<serv:result>FAILURE</serv:result>

<serv:reason>Error setting up or modifying user profile</serv:reason>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

<serv:exceptionID>030105</serv:exceptionID>

</serv:response>

</serv:header>

<serv:body>

<serv:bodyContent/>

</serv:body>

</serv:message>

Re: WebEX API CreateUser issue

s.uchvatov — Mon, 25 Sep 2017 09:53:55 GMT

Hello, Jerry

I not solve an issue yet. I not sure, but in your case I guess you have another issue, you cannot use administrator features in trial mode.

Re: WebEX API CreateUser issue

ryanhunt — Mon, 25 Sep 2017 15:51:43 GMT

A Trial Account where? apidemoeu.webex.com does not provide Site Admin level access so you cannot use this call.