WebEx API Encoding

learnuponlms — Thu, 25 Aug 2016 00:14:57 GMT

Howdy,

Are there any known issues with UTF-8 encoding with the WebEx API?

Problem 1: Retrieving a list of Training Center sessions which include unicode characters or accented characters (e.g. á) is incorrectly returned as ISO-8859-1. Even if I set the Accept-Charset header in the request. The HTTP response header and the XML document declaration are both set to ISO-8859-1. https://developer.cisco.com/media/webex-xml-api/22CharacterEncodinginRequestandResponseMessages.html says UTF-8 should be the default, but I'm not seeing that anywhere.

Problem 2: Creating a session with a <confName> value that includes a unicode, or accented character results in an error

<serv:reason>validation: Parsing Error : The element type "serv:message" must be terminated by the matching end-tag "</serv:message>".

Line : 1

Column : 734

</serv:reason>

Again, trying various ways to convince the API with the Content-Type request header and the XML doc declaration both referencing UTF-8. Escaping with HTML entity name or XML entity number references, or wrapping in <![CDATA[...]]> all make no difference.

I'm using the apidemoeu sandbox, but the only similar issue I could find on these forums is Re: Choosing a Subset of Records

Anyone got any hints on what I can try next? Have tried Ruby and CURL. Happy to provide more specifics or sample XML. Everything works just fine until I add a 'á' to the conf name!

Thanks for any tips you may have!

Re: WebEx API Encoding

ryanhunt — Mon, 29 Aug 2016 22:22:34 GMT

are you using the xml declaration like this: <?xml version="1.0" encoding="UTF-8"?>

Re: WebEx API Encoding

learnuponlms — Thu, 01 Sep 2016 10:25:30 GMT

Hi Ryan,

For problem 2 (creating session), yes, I've tried that (exact) declaration, to no avail.

Thanks!

Re: WebEx API Encoding

mifierro — Mon, 12 Sep 2016 22:36:13 GMT

Greetings! Having your sample XML requests will help a lot in this instance.

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