topic Webex XML API setUser cannot change password in Cloud Collaboration

Webex XML API setUser cannot change password

Anne Lee — Mon, 29 Apr 2019 12:21:05 GMT

Hi,

I try to use SetUser Webex XML API to set password and system response success, however password is still old one.

No matter I use site admin account or host's account, I cannot use API to change password.

And I also found set password function not work in Web Site UI.

What's setting I lose or this function is not support now?

Re: Webex XML API setUser cannot change password

dstaudt — Mon, 29 Apr 2019 15:27:48 GMT

Is your Webex org configured for LDAP/AD user sync/integration? If so, I believe that user/password management would be handled by your regular LDAP tools rather than Webex.

Re: Webex XML API setUser cannot change password

Anne Lee — Tue, 30 Apr 2019 00:52:59 GMT

Hi dstaudt,

No, we not use LDAP/AD, all user are add in Webex website.

So the setUser API should be work?

Anne

Re: Webex XML API setUser cannot change password

dstaudt — Thu, 02 May 2019 17:18:02 GMT

As far as I know it should...you might try the Webex Teams chat room or email support (probably best option) here: https://developer.webex.com/support