https://community.cisco.com/t5/cloud-collaboration/webex-event-xml-api-does-not-allow-modifying-email-templates/m-p/4080580#M2148 <P>I don't have much insight into the reasons behind the change - perhaps customer's prefer to not allow hosts to make adhoc modifications to the templates and the behaviour was change accordingly (I would think making this an admin option would have been nice..?)</P> <P>You might inquire with the official Webex API support folks:&nbsp;<A href="https://developer.webex.com/support" target="_blank">https://developer.webex.com/support</A><BR />Might also be worth opening a service request with Webex support/TAC - perhaps this is something they can toggle on/off on a site basis...</P> Wed, 06 May 2020 15:22:04 GMT dstaudt 2020-05-06T15:22:04Z https://community.cisco.com/t5/cloud-collaboration/webex-event-xml-api-does-not-allow-modifying-email-templates/m-p/4080106#M2147 <DIV class="tlid-input input"><DIV class="source-wrap"><DIV class="input-full-height-wrapper tlid-input-full-height-wrapper"><DIV class="source-input"><DIV class="source-footer-wrap source-or-target-footer"><DIV class="character-count tlid-character-count">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV><DIV class="tlid-results-container results-container"><DIV class="tlid-result result-dict-wrapper"><DIV class="result tlid-copy-target"><DIV class="text-wrap tlid-copy-target"><DIV class="result-shield-container tlid-copy-target"><SPAN class="tlid-translation translation"><SPAN class="">We are creating an event on a recently provisioned site based on the documentation at <A href="https://developer.cisco.com/docs/webex-xml-api-reference-guide/#!createevent" target="_blank" rel="noopener">webex-xml-api-reference-guide - createevent</A></SPAN></SPAN></DIV></DIV></DIV></DIV></DIV><P>And we get the following error message: "Your site doesn't allow to modify email template"</P><PRE>{"serv:message": {"@xmlns:serv": "http://www.webex.com/schemas/2002/06/service", "@xmlns:com": "http://www.webex.com/schemas/2002/06/common", "@xmlns:event": "http://www.webex.com/schemas/2002/06/service/event", "serv:header": {"serv:response": {"serv:result": "FAILURE", "serv:reason": "Your site doesn't allow to modify email template", "serv:gsbStatus": "BACKUP", "serv:exceptionID": "000048"}}, "serv:body": {"serv:bodyContent": null}}}</PRE><DIV class="tlid-input input"><DIV class="source-wrap"><DIV class="input-full-height-wrapper tlid-input-full-height-wrapper"><DIV class="source-input"><DIV class="source-footer-wrap source-or-target-footer"><DIV class="character-count tlid-character-count"><DIV class="cc-ctr normal">&nbsp;</DIV><DIV class="cc-ctr normal"><SPAN class="">We believe it may be related to the following <A href="https://help.webex.com/en-us/np1t7y6/Announcements-for-the-Cisco-Webex-Meetings-Suite" target="_self">update</A> in the part where it says: Hosts on New Webex Sites Can '</SPAN> <SPAN class="">t Edit Event and Training Session Email Templates.</SPAN></DIV><DIV class="cc-ctr normal"><SPAN class="">In a previously provisioned site it works perfectly, but not in the new site, removing the template tags &lt;invitationMsgs&gt; &lt;/invitationMsgs&gt; &lt;enrollmentMsgs&gt; &lt;/enrollmentMsgs&gt; the event is created successfully but the attendees do not receive the approved email, the "approved" box is not checked in the event settings either.</SPAN></DIV></DIV></DIV></DIV></DIV></DIV></DIV><P>&nbsp;</P><P><SPAN>Thanks in advance.</SPAN></P><DIV><DIV class="gtx-trans-icon">&nbsp;</DIV></DIV> Tue, 05 May 2020 23:21:56 GMT https://community.cisco.com/t5/cloud-collaboration/webex-event-xml-api-does-not-allow-modifying-email-templates/m-p/4080106#M2147 AriBejarano 2020-05-05T23:21:56Z https://community.cisco.com/t5/cloud-collaboration/webex-event-xml-api-does-not-allow-modifying-email-templates/m-p/4080580#M2148 <P>I don't have much insight into the reasons behind the change - perhaps customer's prefer to not allow hosts to make adhoc modifications to the templates and the behaviour was change accordingly (I would think making this an admin option would have been nice..?)</P> <P>You might inquire with the official Webex API support folks:&nbsp;<A href="https://developer.webex.com/support" target="_blank">https://developer.webex.com/support</A><BR />Might also be worth opening a service request with Webex support/TAC - perhaps this is something they can toggle on/off on a site basis...</P> Wed, 06 May 2020 15:22:04 GMT https://community.cisco.com/t5/cloud-collaboration/webex-event-xml-api-does-not-allow-modifying-email-templates/m-p/4080580#M2148 dstaudt 2020-05-06T15:22:04Z