topic Re: Enable Collaboration Meeting Room using Create User XML API in Cloud Collaboration

Enable Collaboration Meeting Room using Create User XML API

jeanborgonia — Mon, 04 Jul 2016 00:40:19 GMT

Hi all

How do I create a user with CMR automatically enabled? So far, what I know is that the isEnableCET tag enables CMR for a user. However when I send a request with isEnableCET set to TRUE, I get back "TelephonySupport can not be NONE or OTHER for CET user". Upon checking the XML response of Get User api, there is no tag named telephonySupport. The only other tag that has "telephony" in it is otherTelephony but when I tried to send a request with otherTelephony set to TRUE, I get the same error. Is there another tag I'm required to send?

Re: Enable Collaboration Meeting Room using Create User XML API

ryanhunt — Tue, 05 Jul 2016 20:00:03 GMT

In the body of your request try adding an element like:

<telephony>

<telephonySupport>CALLIN</telephonySupport>

</telephony>

Valid values are: NONE, CALLIN, CALLBACK, and OTHER.

Can you provide an example of the request you are trying to send?

Re: Enable Collaboration Meeting Room using Create User XML API

jeanborgonia — Thu, 07 Jul 2016 02:16:21 GMT

Hi Ryan

I added the element but got this error: unable to find FieldDescriptor for 'telephony' in ClassDescriptor of privilegeType

Below is an example of the request I am trying to send.

<?xml version="1.0" encoding="UTF8"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">

<siteID>xxxxxx</siteID>

<webExID>xxxxxxx</webExID>

<password>xxxxxxx</password>

<partnerID>xxxxxxx</partnerID>

</securityContext>

</header>

<body>

<firstName>testUserCMR2</firstName>

<lastName>Testuser</lastName>

<webExId>testUserCMR2</webExId>

<email>xxxxxxx</email>

<password>xxxxxxxx</password>

<active>ACTIVATED</active>

<meetingType>xxxxxxx</meetingType>

</meetingTypes>

</phones>

</options>

<telephonySupport>CALLIN</telephonySupport>

</telephony>

</privilege>

</supportedServices>

</sessionOptions>

</enforce>

</location>

</recording>

</enable>

</autoRequest>

</remoteSupport>

</sendWelcome>

</bodyContent>

</body>

</serv:message>

Re: Enable Collaboration Meeting Room using Create User XML API

ryanhunt — Fri, 08 Jul 2016 19:55:09 GMT

What meeting type did you use? I see you removed that element, does it support CMR?

Re: Enable Collaboration Meeting Room using Create User XML API

jeanborgonia — Tue, 12 Jul 2016 05:26:51 GMT

I used Meeting Center PRO with custom configurations.

Re: Enable Collaboration Meeting Room using Create User XML API

kasutton — Thu, 21 Jul 2016 23:50:13 GMT

Hi Rejean,

Sorry for the delay! I believe the elements Ryan referenced are more for the actual scheduling of meetings. I've run a test with the following XML CreateUser request and it was successful. Basically, you just need to enable telephony options for the user to be able to use for these meetings. The user doesn't have to have all telephony privileges, but in this case I enabled all available.

CreateUser:

<?xml version="1.0" encoding="UTF-8"?>

<serv:message xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:serv="http://www.webex.com/schemas/2002/06/service">

<webExID>redacted</webExID>

<password>redacted</password>

<siteName>redacted</siteName>

</securityContext>

</header>

<body>

<firstName>testUserCMR2</firstName>

<lastName>Testuser</lastName>

<webExId>testUserCMR2</webExId>

<email>redacted/email>

<password>redacted</password>

<active>ACTIVATED</active>

<teleConfCallOut>true</teleConfCallOut>

<teleConfCallOutInternational>true</teleConfCallOutInternational>

<teleConfCallIn>true</teleConfCallIn>

<teleConfTollFreeCallIn>true</teleConfTollFreeCallIn>

</privilege>

</supportedServices>

</bodyContent>

</body>

</serv:message>

To confirm that CMR was enabled, I called GetUser and this is the response:

<?xml version="1.0" encoding="UTF-8"?>

<serv:message>

<serv:header>

<serv:response>

<serv:result>SUCCESS</serv:result>

<serv:gsbStatus>PRIMARY</serv:gsbStatus>

</serv:response>

</serv:header>

<serv:body>

<serv:bodyContent xsi:type="use:getUserResponse">

<use:firstName>testUserCMR2</use:firstName>

<use:lastName>Testuser</use:lastName>

<use:categoryId>36</use:categoryId>

<use:webExId>testUserCMR2</use:webExId>

<use:address>

<com:addressType>PERSONAL</com:addressType>

</use:address>

<use:phones>

<use:PIN/>

</use:phones>

<use:email>redacted</use:email>

<use:password>******</use:password>

<use:personalUrl>testusercmr2</use:personalUrl>

<use:expirationDate>12/31/2049 23:59:59</use:expirationDate>

<use:commOptions>

<use:prodAnnounce>true</use:prodAnnounce>

<use:trainingInfo>true</use:trainingInfo>

<use:electronicInfo>true</use:electronicInfo>

<use:promos>true</use:promos>

<use:press>true</use:press>

<use:email>true</use:email>

<use:fax>true</use:fax>

<use:phone>true</use:phone>

<use:mail>true</use:mail>

</use:commOptions>

<use:meetingTypes>

<use:meetingType>3</use:meetingType>

<use:meetingType>10</use:meetingType>

<use:meetingType>16</use:meetingType>

</use:meetingTypes>

<use:options>

<use:firstNameVisible>false</use:firstNameVisible>

<use:lastNameVisible>false</use:lastNameVisible>

<use:addressVisible>false</use:addressVisible>

<use:workPhoneVisible>false</use:workPhoneVisible>

<use:cellPhoneVisible>false</use:cellPhoneVisible>

<use:pagerVisible>false</use:pagerVisible>

<use:faxVisible>false</use:faxVisible>

<use:officeUrlVisible>false</use:officeUrlVisible>

<use:pictureVisible>false</use:pictureVisible>

<use:notifyOnNewMessage>false</use:notifyOnNewMessage>

<use:notifyOnMeeting>false</use:notifyOnMeeting>

<use:followMeEnable>false</use:followMeEnable>

<use:emailVisible>false</use:emailVisible>

<use:listInCategory>false</use:listInCategory>

<use:titleVisible>false</use:titleVisible>

<use:folderRead>false</use:folderRead>

<use:folderWrite>false</use:folderWrite>

<use:messageVisible>false</use:messageVisible>

<use:iconSelect1>false</use:iconSelect1>

<use:iconSelect2>false</use:iconSelect2>

<use:acceptLinkRequest>false</use:acceptLinkRequest>

<use:holdOnLinkRequest>false</use:holdOnLinkRequest>

<use:notifyOnLinkRequest>false</use:notifyOnLinkRequest>

<use:supportVideo>false</use:supportVideo>

<use:supportApp>false</use:supportApp>

<use:supportFileShare>false</use:supportFileShare>

<use:supportDesktopShare>false</use:supportDesktopShare>

<use:supportMeetingRecord>false</use:supportMeetingRecord>

<use:supportAppshareRemote>false</use:supportAppshareRemote>

<use:supportWebTourRemote>false</use:supportWebTourRemote>

<use:supportDesktopShareRemote>false</use:supportDesktopShareRemote>

<use:subscriptionOffice>false</use:subscriptionOffice>

<use:workPhoneCallback>false</use:workPhoneCallback>

<use:cellPhoneCallback>false</use:cellPhoneCallback>

<use:faxCallback>false</use:faxCallback>

<use:pagerCallback>false</use:pagerCallback>

</use:options>

<use:timeZoneID>4</use:timeZoneID>

<use:timeZone>GMT-08:00, Pacific (San Jose)</use:timeZone>

<use:timeZoneWithDST>San Francisco (Pacific Daylight Time, GMT-07:00)</use:timeZoneWithDST>

<use:tracking/>

<use:service>FREE_OFFICE</use:service>

<use:privilege>

<use:host>true</use:host>

<use:teleConfCallOut>true</use:teleConfCallOut>

<use:teleConfCallOutInternational>true</use:teleConfCallOutInternational>

<use:teleConfCallIn>true</use:teleConfCallIn>

<use:teleConfTollFreeCallIn>true</use:teleConfTollFreeCallIn>

<use:siteAdmin>false</use:siteAdmin>

<use:voiceOverIp>true</use:voiceOverIp>

<use:roSiteAdmin>false</use:roSiteAdmin>

<use:labAdmin>false</use:labAdmin>

<use:otherTelephony>true</use:otherTelephony>

<use:teleConfCallInInternational>true</use:teleConfCallInInternational>

<use:attendeeOnly>false</use:attendeeOnly>

<use:recordingEditor>true</use:recordingEditor>

<use:meetingAssist>false</use:meetingAssist>

<use:HQvideo>true</use:HQvideo>

<use:HDvideo>true</use:HDvideo>

<use:isEnableCET>true</use:isEnableCET>

<use:isEnablePMR>true</use:isEnablePMR>

<use:teleCLIAuthEnabled>false</use:teleCLIAuthEnabled>

<use:teleCLIPINEnabled>false</use:teleCLIPINEnabled>

</use:privilege>

<use:language>ENGLISH</use:language>

<use:locale>U.S.</use:locale>

<use:active>ACTIVATED</use:active>

<use:defaultCallIn/>

<use:tspAccount/>

<use:supportedServices>

<use:meetingCenter>true</use:meetingCenter>

<use:trainingCenter>false</use:trainingCenter>

<use:supportCenter>false</use:supportCenter>

<use:eventCenter>false</use:eventCenter>

<use:salesCenter>false</use:salesCenter>

</use:supportedServices>

<use:myWebEx>

<use:isMyWebExPro>true</use:isMyWebExPro>

<use:myContact>true</use:myContact>

<use:myProfile>true</use:myProfile>

<use:myMeetings>true</use:myMeetings>

<use:myFolders>true</use:myFolders>

<use:trainingRecordings>true</use:trainingRecordings>

<use:recordedEvents>true</use:recordedEvents>

<use:totalStorageSize>1000</use:totalStorageSize>

<use:myReports>true</use:myReports>

<use:myComputer>3</use:myComputer>

<use:personalMeetingRoom>true</use:personalMeetingRoom>

<use:myPartnerLinks>true</use:myPartnerLinks>

<use:myWorkspaces>false</use:myWorkspaces>

<use:additionalRecordingStorage>0</use:additionalRecordingStorage>

</use:myWebEx>

<use:videoSystems/>

<use:personalMeetingRoom>

<use:title>testUserCMR2 Testuser's Personal Room</use:title>

<use:personalMeetingRoomURL>redacted</use:personalMeetingRoomURL>

<use:sipURL>redacted</use:sipURL>

<use:accessCode>redacted</use:accessCode>

<use:hostPIN>redacted</use:hostPIN>

<use:applyPMRForInstantMeeting>true</use:applyPMRForInstantMeeting>

<use:PMRAutoLock>false</use:PMRAutoLock>

<use:PMRAutoLockWaitTime>0</use:PMRAutoLockWaitTime>

<use:PRNotifications>

<use:mode>EMAIL</use:mode>

</use:PRNotifications>

</use:personalMeetingRoom>

<use:sessionOptions>

<use:defaultSessionType>3</use:defaultSessionType>

<use:defaultServiceType>MeetingCenter</use:defaultServiceType>

<use:autoDeleteAfterMeetingEnd>false</use:autoDeleteAfterMeetingEnd>

<use:displayQuickStartHost>true</use:displayQuickStartHost>

<use:displayQuickStartAttendees>false</use:displayQuickStartAttendees>

</use:sessionOptions>

<use:supportCenter>

<use:serviceDesk>

<use:enable>false</use:enable>

</use:serviceDesk>

</use:supportCenter>

<use:security>

<use:forceChangePassword>false</use:forceChangePassword>

<use:resetPassword>false</use:resetPassword>

<use:lockAccount>false</use:lockAccount>

</use:security>

<use:languageID>1</use:languageID>

<use:webACDPrefs>

<use:isAgent>false</use:isAgent>

<use:isMgr>false</use:isMgr>

<use:numAgentSessions>0</use:numAgentSessions>

<use:agentMonitorAllRSQueues>false</use:agentMonitorAllRSQueues>

<use:managerMonitorAllRSQueues>false</use:managerMonitorAllRSQueues>

<use:monitorAllRSAgents>false</use:monitorAllRSAgents>

</use:webACDPrefs>

<use:remoteSupport>

<use:sharingView>FS</use:sharingView>

<use:sharingColor>16BIT</use:sharingColor>

<use:recording>

<use:enforce>false</use:enforce>

</use:recording>

<use:autoRequest>

<use:enable>false</use:enable>

</use:autoRequest>

<use:defaultClient>

<use:type>SINGLE_SESS</use:type>

<use:singleSessClient>NEW_CONSL</use:singleSessClient>

</use:defaultClient>

</use:remoteSupport>

<use:registrationDate>07/21/2016 16:40:59</use:registrationDate>

<use:visitCount>0</use:visitCount>

<use:userId>redacted</use:userId>

<use:eventCenter>

<use:optimizeAttendeeBandwidthUsage>true</use:optimizeAttendeeBandwidthUsage>

</use:eventCenter>

<use:passwordExpires>false</use:passwordExpires>

<use:passwordDaysLeft>0</use:passwordDaysLeft>

<use:avatar>

<use:url>redacted</use:url>

<use:lastModifiedTime>1454450452000</use:lastModifiedTime>

<use:initials>TT</use:initials>

<use:isUploaded>false</use:isUploaded>

</use:avatar>

</serv:bodyContent>

</serv:body>

</serv:message>

Hope this helps,

Kasey